Senior On-Site ICT Service Desk Specialist

QatarEnergy; Doha; Presencial; QAR 60.000 - 90.000; Jornada completa

Descripción de la vacante

QatarEnergy in Doha is seeking an ICT Service Desk Agent to provide high-quality technical support and prompt incident resolution for staff and subsidiaries. This full-time, on-site role focuses on delivering excellent customer service and accurate problem solving to keep business systems running smoothly.

The ideal candidate has at least 5 years in service desk roles, strong English communication, AD and Windows experience, and ITIL familiarity.

Formación

• Minimum 5 years’ experience in the Service Desk.
• Strong communication and customer service focus.
• Proficient with MS Office and ITSM tools; AD knowledge.

Responsabilidades

• Provide technical support over the phone with professional demeanor.
• Act as single point of contact for staff IT issues.
• Utilize MS Office for support, reporting, and documentation.
• Perform desktop support and remote troubleshooting.
• Escalate issues appropriately within ICT.

Conocimientos

Customer service

IT support

Phone skills

Communication skills

Problem-solving

Multitasking

Team player

On-call support

Desktop support

Remote desktop troubleshooting

Educación

Technical diploma in Computer Science/Electronics

A+ Certification

Microsoft Specialist Certification Windows 7 & above

ITIL Certification

Herramientas

ITSM platform

Active Directory

Microsoft Office

Windows 7+

Descripción del empleo

QatarEnergy in Doha is seeking an ICT Service Desk Agent to provide high-quality technical support and prompt incident resolution for staff and subsidiaries. This full-time, on-site role focuses on delivering excellent customer service and accurate problem solving to keep business systems running smoothly.

The ideal candidate has at least 5 years in service desk roles, strong English communication, AD and Windows experience, and ITIL familiarity.