Retail Loan Ops Leader: Drive Efficiency & Compliance

Confidential; Doha; On-site; QAR 600,000 - 1,000,000; Full time

Job summary

Confidential in Qatar seeks a seasoned Head of Retail Loan Operations to oversee verification, processing, CPV and endorsements, driving efficiency, risk management, and customer satisfaction.

You will lead a high-performing team, ensure regulatory compliance, implement process improvements, and collaborate with stakeholders to align with strategic objectives of the financial institution.

Qualifications

• Bachelor's degree in Business, Banking, Finance, or related field.
• 15 years experience in banking/financial services, with strong exposure to retail loan operations.
• Proven leadership in supervisory/management roles.
• In-depth knowledge of retail loan structures, operational risk, and compliance in Qatar.
• Strong understanding of operational best practices and efficiency improvement.

Responsibilities

• Lead and manage Retail Loan operations, ensuring accuracy, compliance, and efficiency.
• Implement process improvements and monitor performance against SLAs.
• Ensure adherence to regulatory requirements and internal policies.
• Build strong stakeholder relationships and represent the institution externally.
• Oversee reporting, audits, and business continuity planning.
• Drive automation and system enhancements to streamline operations.
• Manage team performance, staffing, and training needs.

Skills

Leadership

Regulatory compliance

Process improvement

Staff management

Stakeholder relations

Education

Bachelor's degree

Job description

Confidential in Qatar seeks a seasoned Head of Retail Loan Operations to oversee verification, processing, CPV and endorsements, driving efficiency, risk management, and customer satisfaction.

You will lead a high-performing team, ensure regulatory compliance, implement process improvements, and collaborate with stakeholders to align with strategic objectives of the financial institution.