Senior Operations Lead: Strategy, Compliance & Efficiency

IH; Doha; On-site; QAR 134,000 - 257,000; Full time

Job summary

IH in Doha is seeking an experienced operations leader to manage day-to-day activities across all operational areas, ensuring seamless workflows and adherence to schedules. You will identify risks, analyze data, and drive efficiency with standardized processes while safeguarding client confidentiality and regulatory compliance.

You will liaise with management and cross-functional teams, develop QA protocols, and deliver performance reports to senior management.

Qualifications

• Must demonstrate strong operational leadership and governance.
• Ability to identify business risks and drive mitigation.
• Experience in implementing QA protocols and process improvements.

Responsibilities

• Maintain constant communication with management and staff to ensure seamless workflows.
• Identify and address operational risks through data analysis and proactive planning.
• Develop and implement quality assurance protocols across departments.
• Optimize efficiency of organizational processes and procedures.
• Oversee data collection, metrics, and reporting to hit productivity targets.
• Liaise with legal/compliance and safety to ensure regulatory adherence.
• Prepare documentation for wealth management accounts and client records.
• Provide client relationship support and perform ad-hoc operational tasks.

Skills

Operational management

Risk identification

Quality assurance

Process optimization

Project management

Leadership

Communication skills

Strategic planning

Multitasking

Team collaboration

Data analysis

Job description

IH in Doha is seeking an experienced operations leader to manage day-to-day activities across all operational areas, ensuring seamless workflows and adherence to schedules. You will identify risks, analyze data, and drive efficiency with standardized processes while safeguarding client confidentiality and regulatory compliance.

You will liaise with management and cross-functional teams, develop QA protocols, and deliver performance reports to senior management.