Reservations Agent: Elevate Guest Experiences (Pre-Opening)

InterContinental Hotels Group; Doha; On-site; QAR 67,000 - 89,000; Full time

Job summary

voco Doha Central, a pre-opening hotel within the InterContinentalHotelsGroup family, is looking for a Reservations Agent who can deliver exceptional service and memorable first impressions. You will be the first touchpoint, guiding guests through room options, rates, and local attractions in a warm, professional manner.

Join a team preparing for opening in vibrant Doha, coordinating with Front Office, Sales, and Revenue teams to optimize occupancy.

Qualifications

• Previous experience as a Reservations Agent or in Front Office/Guest Services in a hotel.
• Excellent communication and customer service skills.
• Strong attention to detail and good organizational abilities.
• Understanding of hotel operations and revenue principles.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving skills and guest-focused attitude.
• Fluency in English; additional languages a plus.

Responsibilities

• Handle room reservations via phone, email, and online channels with accuracy.
• Provide guests with information about room types, rates, hotel facilities, and local attractions.
• Process new reservations, modifications, cancellations, and special requests.
• Maximize room revenue through upselling and promoting hotel services.
• Enter reservation details accurately into the property management system.
• Coordinate with Front Office, Sales, Revenue Management, and other departments.
• Monitor room availability and assist with inventory management.
• Respond promptly and professionally to guest inquiries and reservation concerns.
• Support opening and ongoing operations of the hotel.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Problem solving

English fluent

PMS systems

Tools

PMS systems

Job description

voco Doha Central, a pre-opening hotel within the InterContinentalHotelsGroup family, is looking for a Reservations Agent who can deliver exceptional service and memorable first impressions. You will be the first touchpoint, guiding guests through room options, rates, and local attractions in a warm, professional manner.

Join a team preparing for opening in vibrant Doha, coordinating with Front Office, Sales, and Revenue teams to optimize occupancy.