Rental Agent

Alfardan Group; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Alfardan Group is seeking a Rental Agent for luxury cars to assist customers in selecting vehicles, explain policies, and ensure smooth rental processes. You will coordinate with maintenance to keep vehicles in top condition and process rental agreements with accuracy.

The role requires strong customer service, a solid understanding of luxury brands, and proficiency with rental software. A high school diploma is required, with additional certifications in customer service or sales a plus.

Qualifications

• Proven experience in the car rental industry, preferably with luxury vehicles.
• Strong knowledge of luxury car brands, models and features.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Detail-oriented with good organizational skills.
• Proficiency in using rental management software.
• High school diploma or equivalent is required; certifications in customer service or sales are a plus.

Responsibilities

• Greet customers and help them select the right luxury car.
• Explain rental policies, terms, and conditions.
• Coordinate with maintenance to ensure vehicles are rental-ready.
• Process rental agreements and collect necessary documents.
• Provide guidance on model features and benefits.
• Handle inquiries, complaints, and feedback professionally.
• Maintain accurate rental records and customer data.

Skills

Car rental industry experience

Luxury vehicle knowledge

Customer service skills

Communication skills

Fast-paced environment adaptability

Detail-oriented

Rental management software

Education

High school diploma or equivalent

Tools

Rental management software

Job description

Summary:
As a Rental Agent for luxury cars, you will be responsible for assisting customers in renting high-end vehicles, providing exceptional customer service, and ensuring smooth rental processes.

Job Responsibility:
- Greet customers and assist them in selecting the right luxury car for their needs
- Explain rental policies, terms, and conditions to customers
- Coordinate with the maintenance team to ensure all vehicles are in top condition for rental
- Process rental agreements and collect necessary documentation
- Provide guidance on the features and benefits of different luxury car models
- Handle customer inquiries, complaints, and feedback in a professional manner
- Maintain accurate records of rental transactions and customer information

Candidate Requirements:
- Proven experience in the car rental industry, preferably with luxury vehicles
- Strong knowledge of luxury car brands, models, and features
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Detail-oriented with good organizational skills
- Proficiency in using rental management software
- High school diploma or equivalent required, additional certifications in customer service or sales is a plus