Luxury Car Rental Concierge

Alfardan Group; Doha; Sur place; QAR 67 000 - 100 000; Plein temps

Résumé du poste

Alfardan Group is seeking a Rental Agent for luxury cars to assist customers in selecting vehicles, explain policies, and ensure smooth rental processes. You will coordinate with maintenance to keep vehicles in top condition and process rental agreements with accuracy.

The role requires strong customer service, a solid understanding of luxury brands, and proficiency with rental software. A high school diploma is required, with additional certifications in customer service or sales a plus.

Qualifications

• Proven experience in the car rental industry, preferably with luxury vehicles.
• Strong knowledge of luxury car brands, models and features.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Detail-oriented with good organizational skills.
• Proficiency in using rental management software.
• High school diploma or equivalent is required; certifications in customer service or sales are a plus.

Responsabilités

• Greet customers and help them select the right luxury car.
• Explain rental policies, terms, and conditions.
• Coordinate with maintenance to ensure vehicles are rental-ready.
• Process rental agreements and collect necessary documents.
• Provide guidance on model features and benefits.
• Handle inquiries, complaints, and feedback professionally.
• Maintain accurate rental records and customer data.

Connaissances

Car rental industry experience

Luxury vehicle knowledge

Customer service skills

Communication skills

Fast-paced environment adaptability

Detail-oriented

Rental management software

Formation

High school diploma or equivalent

Outils

Rental management software

Description du poste

Alfardan Group is seeking a Rental Agent for luxury cars to assist customers in selecting vehicles, explain policies, and ensure smooth rental processes. You will coordinate with maintenance to keep vehicles in top condition and process rental agreements with accuracy.

The role requires strong customer service, a solid understanding of luxury brands, and proficiency with rental software. A high school diploma is required, with additional certifications in customer service or sales a plus.