Reservation Agent

AccorHotel; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

AccorHotel is seeking a reservations-focused professional to manage daily operations, train staff, handle inquiries, and optimize inventory to drive revenue growth in hotel operations. This role delivers exceptional service, upsells effectively, and maintains accurate guest information while leveraging Opera Cloud and Channel Manager.

You will lead with strong communication and problem-solving skills. Collaborate with sales and front desk teams to maximize occupancy, ensure data integrity, and

Qualifications

• Strong communication and problem-solving abilities.
• Excellent customer service and sales skills.
• Experience leading a reservations team.

Responsibilities

• Manage daily reservations operations.
• Train staff and supervise the reservations team.
• Handle guest inquiries and upsell where appropriate.
• Optimize inventory and pricing to grow revenue.
• Ensure data accuracy and professional guest interactions.

Skills

Communication skills

Problem solving

Customer service

Upselling

Staff training

Team leadership

Tools

Opera Cloud

Channel Manager

Property Management System

Job description

Manage daily reservations operations, train staff, handle inquiries, and optimize inventory for revenue growth in hotel operations.

Provide exceptional service for reservations, manage guest information, optimize revenue through upselling, and demonstrate strong communication and problem-solving skills.

Provide exceptional service in managing room reservations, utilizing Property Management Systems, and demonstrating strong customer service and sales skills.

Oversee daily reservation operations, manage inventory, execute revenue strategies, and train staff while ensuring data accuracy and effective communication.

Interact with guests for bookings, handle inquiries, ensure professionalism, maximize revenue, and maintain positive colleague relations in a hotel environment.

Process employee flight ticket requests, coordinate with airlines, maintain travel records, and provide HR support with strong communication and customer service skills.

Responsible for guest interactions, managing reservations, addressing inquiries, and ensuring adherence to company standards while fostering positive colleague relations.

Manage hotel revenue and rates using Opera Cloud and Channel Manager, optimize pricing strategies, and lead reservation teams with strong supervisory skills.