Real Estate CX & Community Engagement Lead

Qatari Diar; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Qatari Diar seeks a Lead, Customer Experience and Engagement to oversee customer service delivery across its portfolio. The role focuses on elevating customer satisfaction, driving engagement across segments, and implementing efficiency initiatives. A strong background in real estate and outsourced services is preferred.

The candidate will manage interactions, engage residents, coordinate with stakeholders, and oversee quality assurance processes. Proficiency in English and Arabic is desirable.

Qualifications

• Locally available in Qatar with valid QID.
• Bachelor's degree in business administration, Customer Relations or related field.
• 7+ years of experience in customer service, community engagement or related field.
• Experience in GCC region.

Responsibilities

• Supervise customer service operations and address complex inquiries or escalations.
• Act as a point of contact for residents regarding community-related issues and organize initiatives.
• Coordinate with landowners, regulatory bodies, and city service providers to align expectations and service delivery.
• Monitor service metrics, analyze trends, and recommend process improvements.
• Support development and implementation of crisis management plans and coordinate with emergency services.

Education

Bachelor's degree in business administration, Customer Relations or related field

Tools

MS Office

CRM tools

Job description

Qatari Diar seeks a Lead, Customer Experience and Engagement to oversee customer service delivery across its portfolio. The role focuses on elevating customer satisfaction, driving engagement across segments, and implementing efficiency initiatives. A strong background in real estate and outsourced services is preferred.

The candidate will manage interactions, engage residents, coordinate with stakeholders, and oversee quality assurance processes. Proficiency in English and Arabic is desirable.