Director, Client Experience & Relationship Management - Qatarization

Confidential; Doha; On-site; QAR 300,000 - 450,000; Full time

Job summary

Confidential is seeking an experienced leader to drive excellence across client experience, relationship management, aftercare services, and retention initiatives. You will lead a high-performing team focused on enhancing client satisfaction, managing strategic accounts, resolving escalations, and delivering a seamless customer journey.

The ideal candidate brings deep experience in customer experience, private banking, key account management, or related high-touch B2B environments and a proven

Qualifications

• 15+ years in CX, client services, relationship/account management in B2B or private banking.
• Proven leadership of customer-facing teams and high-value portfolios.

Skills

Leadership

Customer Experience

Relationship Management

Account Management

Client Services

Service Excellence

Escalation Management

Communication

Education

Bachelor's degree

Master's degree preferred

Job description

We are seeking an experienced customer-centric leader to drive excellence across client experience, relationship management, aftercare services, and customer retention initiatives.

The successful candidate will be responsible for leading a high-performing team focused on enhancing client satisfaction, managing strategic accounts, resolving complex escalations, and delivering a seamless customer journey. This role is ideal for professionals with experience in customer experience, private banking, key account management, client services, relationship management, service excellence, or high-touch B2B environments.

Ideal Candidate Profile

• Bachelor's degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance, or a related field.
• Master's degree preferred.
• Minimum 15 years of experience within Customer Experience, Client Services, Relationship Management, Account Management, Private Banking, Wealth Management, Service Excellence, or B2B Customer Management.
• Proven leadership experience managing customer-facing teams.
• Strong track record of managing strategic client portfolios and high-value accounts.
• Demonstrated ability to drive customer satisfaction, loyalty, retention, and service excellence.
• Experience managing complex client escalations and resolving high-impact issues.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Industry Backgrounds

• Government Service Centers
• Private Banking & Wealth Management
• Aviation
• Hospitality
• Telecommunications
• Customer Experience Functions
• Key Account Management
• B2B Service Organizations
• Client Services & Customer Excellence
• International Organizations