Strategic Client Engagement Lead

TjDeeD Technology; Doha; On-site; QAR 70,000 - 100,000; Full time

Job summary

A technology services company in Doha, Qatar is seeking a Customer Engagement Manager to enhance customer relationships and ensure successful project execution. The ideal candidate will excel in communication, manage expectations, and support diverse teams to deliver high satisfaction. Responsibilities include overseeing project progress, facilitating clear communication, and identifying new business opportunities through strong customer relationships. Previous experience in a similar role is required and familiarity with IT service delivery is preferred.

Qualifications

• Previous experience managing complex enterprise customers or multi-stakeholder environments is mandatory.
• Experience working with vendors or service providers is mandatory.
• Good understanding of IT service and project delivery cycles.

Responsibilities

• Serve as the single point of contact between the customer and the company.
• Monitor progress of vendor-led and internally delivered work.
• Ensure the customer receives a smooth, positive experience.

Skills

Excellent communication and customer-handling skills

Strong relationship-building and professional presence

Ability to manage expectations and handle escalations

Problem-solving mindset and sense of ownership

Job description

A technology services company in Doha, Qatar is seeking a Customer Engagement Manager to enhance customer relationships and ensure successful project execution. The ideal candidate will excel in communication, manage expectations, and support diverse teams to deliver high satisfaction. Responsibilities include overseeing project progress, facilitating clear communication, and identifying new business opportunities through strong customer relationships. Previous experience in a similar role is required and familiarity with IT service delivery is preferred.