Real Estate Customer Experience Executive

Levante Holding

Doha

On-site

QAR 78,000 - 123,000

Full time

7 days ago

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Job summary

Levante Holding in Doha is seeking a dedicated Customer Service Executive to manage client interactions across sales, leasing, and property management within the real estate portfolio. You will handle inquiries, coordinate with internal teams, and ensure a high level of client satisfaction throughout the customer journey.

The role requires 1–3 years in customer service, Arabic proficiency with English as a plus, and strong communication and problem-solving skills.

Qualifications

Bachelor's degree or Diploma (preferred).
1-3 years of experience in customer service (real estate experience is an advantage).
Strong communication skills in Arabic (English is a plus).
Good interpersonal and problem-solving skills.
Basic computer skills (MS Office, CRM systems).
Ability to work under pressure and meet service standards.

Responsibilities

Handle inbound and outbound customer calls, emails, and walk-in inquiries.
Provide accurate information about properties, pricing, availability, and processes.
Register leads and update customer information in the CRM system.
Coordinate property viewings and follow up with clients.
Resolve customer complaints professionally and escalate complex issues when required.
Maintain proper records of customer interactions and feedback.
Support sales, leasing, and property management teams with customer coordination.
Ensure excellent customer experience before and after sales/lease.