Real Estate Customer Experience Executive

Taameer Group

Doha

On-site

QAR 60,000 - 100,000

Full time

8 days ago

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Job summary

Taameer Group in Doha is seeking a dedicated Customer Service Executive to manage client interactions and ensure high satisfaction throughout the real estate journey. The role involves handling inquiries, coordinating internally, and supporting sales and leasing operations.

Key responsibilities include handling calls and emails, providing property information, CRM lead registration, arranging viewings, and resolving issues while maintaining records and supporting teams across sales, leasing, and

Qualifications

Bachelor’s degree or diploma preferred.
1–3 years of customer service experience, real estate experience is an advantage.
Strong communication skills in Arabic (English a plus).
Good interpersonal and problem-solving skills.
Ability to work under pressure and meet service standards.

Responsibilities

Handle inbound and outbound customer calls, emails, and walk-in inquiries.
Provide accurate information about properties, pricing, availability, and processes.
Register leads and update customer information in the CRM system.
Coordinate property viewings and follow up with clients.
Resolve customer complaints professionally and escalate complex issues when required.
Maintain proper records of customer interactions and feedback.
Support sales, leasing, and property management teams with customer coordination.
Ensure excellent customer experience before and after sales/lease.