Customer Service Executive

Taameer Group; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Taameer Group in Doha is seeking a dedicated Customer Service Executive to manage client interactions and ensure high satisfaction throughout the real estate journey. The role involves handling inquiries, coordinating internally, and supporting sales and leasing operations.

Key responsibilities include handling calls and emails, providing property information, CRM lead registration, arranging viewings, and resolving issues while maintaining records and supporting teams across sales, leasing, and

Qualifications

• Bachelor’s degree or diploma preferred.
• 1–3 years of customer service experience, real estate experience is an advantage.
• Strong communication skills in Arabic (English a plus).
• Good interpersonal and problem-solving skills.
• Ability to work under pressure and meet service standards.

Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries.
• Provide accurate information about properties, pricing, availability, and processes.
• Register leads and update customer information in the CRM system.
• Coordinate property viewings and follow up with clients.
• Resolve customer complaints professionally and escalate complex issues when required.
• Maintain proper records of customer interactions and feedback.
• Support sales, leasing, and property management teams with customer coordination.
• Ensure excellent customer experience before and after sales/lease.

Job description

We are looking for a dedicated and customer-orientedCustomer Service Executive to manage client interactions and ensure a highlevel of satisfaction throughout the real estate customer journey. The roleinvolves handling inquiries, coordinating with internal teams, and supportingsales and leasing operations.

Key Responsibilities

• Handleinbound and outbound customer calls, emails, and walk-in inquiries
• Provideaccurate information about properties, pricing, availability, andprocesses
• Registerleads and update customer information in the CRM system
• Coordinateproperty viewings and follow up with clients
• Resolvecustomer complaints professionally and escalate complex issues whenrequired
• Maintainproper records of customer interactions and feedback
• Supportsales, leasing, and property management teams with customer coordination
• Ensureexcellent customer experience before and after sales/lease

Requirements

Requirements & Qualifications

• Bachelor’sdegree or Diploma (preferred)
• 1–3years of experience in customer service (real estate experience is anadvantage)
• Strongcommunication skills in Arabic (English is a plus)
• Goodinterpersonal and problem-solving skills
• Abilityto work under pressure and meet service standards