Customer Service Executive

Levante Holding; Doha; On-site; QAR 78,000 - 123,000; Full time

Job summary

Levante Holding in Doha is seeking a dedicated Customer Service Executive to manage client interactions across sales, leasing, and property management within the real estate portfolio. You will handle inquiries, coordinate with internal teams, and ensure a high level of client satisfaction throughout the customer journey.

The role requires 1–3 years in customer service, Arabic proficiency with English as a plus, and strong communication and problem-solving skills.

Qualifications

• Bachelor's degree or Diploma (preferred).
• 1-3 years of experience in customer service (real estate experience is an advantage).
• Strong communication skills in Arabic (English is a plus).
• Good interpersonal and problem-solving skills.
• Basic computer skills (MS Office, CRM systems).
• Ability to work under pressure and meet service standards.

Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries.
• Provide accurate information about properties, pricing, availability, and processes.
• Register leads and update customer information in the CRM system.
• Coordinate property viewings and follow up with clients.
• Resolve customer complaints professionally and escalate complex issues when required.
• Maintain proper records of customer interactions and feedback.
• Support sales, leasing, and property management teams with customer coordination.
• Ensure excellent customer experience before and after sales/lease.

Skills

Arabic language

Strong communication

Interpersonal skills

Problem solving

Education

Bachelor's degree or Diploma

Tools

MS Office

CRM systems

Job description

Job Title: Customer Service Executive

Location: Doha

Industry: Real Estate

Job Summary

We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries
• Provide accurate information about properties, pricing, availability, and processes
• Register leads and update customer information in the CRM system
• Coordinate property viewings and follow up with clients
• Resolve customer complaints professionally and escalation of complex issues when required
• Maintain proper records of customer interactions and feedback
• Support sales, leasing, and property management teams with customer coordination
• Ensure excellent customer experience before and after sales/lease

Requirements

Requirements & Qualifications

• Bachelor's degree or Diploma (preferred)
• 1-3 years of experience in customer service (real estate experience is an advantage)
• Strong communication skills in Arabic (English is a plus)
• Good interpersonal and problem-solving skills
• Basic computer skills (MS Office, CRM systems)
• Ability to work under pressure and meet service standards