Premium Guest Experience Concierge | Bookings & Local Tips

Alfardan Group; Doha; On-site; QAR 89,000 - 134,000; Full time

Job summary

Alfardan Group is seeking an experienced Concierge to enhance guest and tenant experiences at our Doha properties. You will assist with entertainment, dining bookings, courier handling, and guiding guests inside and outside the property.

You will stay informed about local tourism, services, and events, respond politely to inquiries, manage mail and bookings via the Concierge app, and coordinate with the Chief Concierge and Property Manager. Training and meetings are part of the role.

Responsibilities

• To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.
• Adhere to the policies & procedures of Alfardan Properties' Quality Management System.
• Competent awareness of the offered facilities and services of the property.
• Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner
• Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests
• Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations.Handle incoming and outgoing mail services
• Ensure that messages received by the Concierge are promptly communicated to the concerned person
• Keep an open loop communication with Chief Concierge, Property Manager and other department heads
• Participate in Concierge departmental meetings and trainings
• Coordinate all relevant information, complaints and feedback immediately to Customer Service
• Keep and update record of recreational facilities information (and bookings if needed)
• Keep and update record of calls and messages
• Report any incidents happening within the property
• Ensure confidentiality of tenants' information
• Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
• Implement the shift handover procedures
• Carry out other duties required to ensure smooth operation

Job description

Alfardan Group is seeking an experienced Concierge to enhance guest and tenant experiences at our Doha properties. You will assist with entertainment, dining bookings, courier handling, and guiding guests inside and outside the property.

You will stay informed about local tourism, services, and events, respond politely to inquiries, manage mail and bookings via the Concierge app, and coordinate with the Chief Concierge and Property Manager. Training and meetings are part of the role.