Concierge

Alfardan Corporation; Doha; On-site; QAR 45,000 - 67,000; Full time

Job summary

Alfardan Properties is seeking an experienced Concierge to deliver exceptional guest experiences for tenants and visitors in Doha. You will assist with entertainment and dining bookings, courier handling, and direct guests within the property, while adhering to quality management policies.

The role requires strong English communication, solid inter-personal and organizational skills, and the ability to coordinate with the Chief Concierge, Property Manager and other departments.

Qualifications

• 2 years of professional experience in reception or customer services
• Fluent in English (reading, writing and speaking)
• Strong interpersonal and organizational skills

Responsibilities

• Assist tenants and guests with Concierge Services such as entertainment and dining bookings, courier handling, and directing guests
• Adhere to Alfardan Properties' Quality Management System policies and procedures
• Be aware of the property's facilities and services and communicate them to guests
• Respond to inquiries in a courteous and helpful manner
• Stay updated on local tourism, business locations, sights and events in Qatar and share information with tenants/guests
• Handle mail services and communicate messages promptly to the relevant person
• Maintain open communication with Chief Concierge, Property Manager and other department heads
• Participate in departmental meetings and trainings
• Coordinate information, complaints and feedback with Customer Service
• Maintain records of recreational facilities information and bookings
• Keep records of calls and messages
• Report incidents and maintain confidentiality of tenants' information
• Wear uniform and maintain appearance and conduct standards
• Participate in shift handover procedures
• Carry out other duties to ensure smooth operation

Skills

2 years experience

Fluent English

Interpersonal skills

Organization skills

Judgement & presence

Computer literacy

Client centric

Job description

Job description

We are looking for an experienced Concierge who can provide our tenants with the best guest experience.

Responsibilities are as follows:

• To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.
• Adhere to the policies & procedures of Alfardan Properties' Quality Management System.
• Competent awareness of the offered facilities and services of the property.
• Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner
• Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests
• Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations.Handle incoming and outgoing mail services
• Ensure that messages received by the Concierge are promptly communicated to the concerned person
• Keep an open loop communication with Chief Concierge, Property Manager and other department heads
• Participate in Concierge departmental meetings and trainings
• Coordinate all relevant information, complaints and feedback immediately to Customer Service
• Keep and update record of recreational facilities information (and bookings if needed)
• Keep and update record of calls and messages
• Report any incidents happening within the property
• Ensure confidentiality of tenants' information
• Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
• Implement the shift handover procedures
• Carry out other duties required to ensure smooth operation

Skills

• 2 years of professional experience in reception, customer services related industry
• Fluently in English (can effectively read, write and speak)
• Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric.