Guest Experience Concierge | Local Insights & Bookings

Alfardan Corporation; Doha; On-site; QAR 45,000 - 67,000; Full time

Job summary

Alfardan Properties is seeking an experienced Concierge to deliver exceptional guest experiences for tenants and visitors in Doha. You will assist with entertainment and dining bookings, courier handling, and direct guests within the property, while adhering to quality management policies.

The role requires strong English communication, solid inter-personal and organizational skills, and the ability to coordinate with the Chief Concierge, Property Manager and other departments.

Qualifications

• 2 years of professional experience in reception or customer services
• Fluent in English (reading, writing and speaking)
• Strong interpersonal and organizational skills

Responsibilities

• Assist tenants and guests with Concierge Services such as entertainment and dining bookings, courier handling, and directing guests
• Adhere to Alfardan Properties' Quality Management System policies and procedures
• Be aware of the property's facilities and services and communicate them to guests
• Respond to inquiries in a courteous and helpful manner
• Stay updated on local tourism, business locations, sights and events in Qatar and share information with tenants/guests
• Handle mail services and communicate messages promptly to the relevant person
• Maintain open communication with Chief Concierge, Property Manager and other department heads
• Participate in departmental meetings and trainings
• Coordinate information, complaints and feedback with Customer Service
• Maintain records of recreational facilities information and bookings
• Keep records of calls and messages
• Report incidents and maintain confidentiality of tenants' information
• Wear uniform and maintain appearance and conduct standards
• Participate in shift handover procedures
• Carry out other duties to ensure smooth operation

Skills

2 years experience

Fluent English

Interpersonal skills

Organization skills

Judgement & presence

Computer literacy

Client centric

Job description

Alfardan Properties is seeking an experienced Concierge to deliver exceptional guest experiences for tenants and visitors in Doha. You will assist with entertainment and dining bookings, courier handling, and direct guests within the property, while adhering to quality management policies.

The role requires strong English communication, solid inter-personal and organizational skills, and the ability to coordinate with the Chief Concierge, Property Manager and other departments.