People Operations Lead — Onboarding & Helpdesk

Keka Technologies Private Limited; Lusail; On-site; QAR 60,000 - 90,000; Full time

Benefits offered by this job

Global team

Learning budgets

Flexible time off

Agile environment

Great Place to Work certification

Job summary

Snoonu is seeking a People Operations Executive to support end-to-end employee lifecycle services in Qatar. You will handle helpdesk tickets, onboarding, visa and documentation coordination, and maintain accurate employee records.

Ideal candidates will have a Bachelor's in HR/Business Admin, HRIS experience, and strong organizational and communication skills, with ability to handle confidential information in a fast-paced environment.

Qualifications

• Bachelor's degree in HR, Business Administration or related field.
• Experience supporting multiple stages of the employee lifecycle (onboarding, data, benefits, documentation, offboarding).
• Working knowledge of Qatar employment administration processes (QID, work permits, sponsorship) and coordination with PRO teams.
• Experience using HRIS platforms and maintaining employee data and documentation.
• Strong organizational, problem-solving and stakeholder coordination skills.
• Strong employee service orientation and clear communication skills.
• Ability to handle confidential employee information with professionalism and discretion.
• Ability to manage multiple requests and priorities in a fast-paced environment.

Responsibilities

• Manage employee requests through the P&C Helpdesk, ensuring tickets are triaged, addressed, assigned or escalated within service timelines.
• Respond to routine employee inquiries regarding People Operations processes, documentation, benefits and policies.
• Coordinate pre-boarding requirements for new joiners and provide guidance ahead of start date.
• Coordinate visa, QID, work permit, sponsorship and other immigration-related processes with employees and PROs.
• Manage requests for letters, certificates and other employment-related documentation using approved templates.
• Maintain operational trackers and employee records to support reporting and audits; identify bottlenecks and raise improvement opportunities.

Skills

Strong organizational

Stakeholder coordination

Problem solving

Customer service orientation

Attention to confidentiality

Communication skills

Education

Bachelor's degree in HR / Business Administration or related field

Tools

HRIS platforms

Qatar employment processes (QID, work permits) coordination

Job description

Snoonu is seeking a People Operations Executive to support end-to-end employee lifecycle services in Qatar. You will handle helpdesk tickets, onboarding, visa and documentation coordination, and maintain accurate employee records.

Ideal candidates will have a Bachelor's in HR/Business Admin, HRIS experience, and strong organizational and communication skills, with ability to handle confidential information in a fast-paced environment.