People Operations Executive

Keka Technologies Private Limited; Lusail; On-site; QAR 60,000 - 90,000; Full time

Benefits offered by this job

Global team

Learning budgets

Flexible time off

Agile environment

Great Place to Work certification

Job summary

Snoonu is seeking a People Operations Executive to support end-to-end employee lifecycle services in Qatar. You will handle helpdesk tickets, onboarding, visa and documentation coordination, and maintain accurate employee records.

Ideal candidates will have a Bachelor's in HR/Business Admin, HRIS experience, and strong organizational and communication skills, with ability to handle confidential information in a fast-paced environment.

Qualifications

• Bachelor's degree in HR, Business Administration or related field.
• Experience supporting multiple stages of the employee lifecycle (onboarding, data, benefits, documentation, offboarding).
• Working knowledge of Qatar employment administration processes (QID, work permits, sponsorship) and coordination with PRO teams.
• Experience using HRIS platforms and maintaining employee data and documentation.
• Strong organizational, problem-solving and stakeholder coordination skills.
• Strong employee service orientation and clear communication skills.
• Ability to handle confidential employee information with professionalism and discretion.
• Ability to manage multiple requests and priorities in a fast-paced environment.

Responsibilities

• Manage employee requests through the P&C Helpdesk, ensuring tickets are triaged, addressed, assigned or escalated within service timelines.
• Respond to routine employee inquiries regarding People Operations processes, documentation, benefits and policies.
• Coordinate pre-boarding requirements for new joiners and provide guidance ahead of start date.
• Coordinate visa, QID, work permit, sponsorship and other immigration-related processes with employees and PROs.
• Manage requests for letters, certificates and other employment-related documentation using approved templates.
• Maintain operational trackers and employee records to support reporting and audits; identify bottlenecks and raise improvement opportunities.

Skills

Strong organizational

Stakeholder coordination

Problem solving

Customer service orientation

Attention to confidentiality

Communication skills

Education

Bachelor's degree in HR / Business Administration or related field

Tools

HRIS platforms

Qatar employment processes (QID, work permits) coordination

Job description

The People Operations Executive supports the day-to-day delivery of end-to-end employee lifecycle services, ensuring employee requests and People transactions are completed accurately, efficiently and in line with established policies, procedures and service standards. In addition to executing employee lifecycle activities, the role identifies inconsistencies and operational blockers, coordinates resolution across relevant stakeholders, supports operational quality and contributes to improvements in People Operations workflows.

What You’ll Get Your Hands On:

• Manage employee requests received through the P&C Helpdesk, ensuring tickets are appropriately triaged, addressed, assigned or escalated within established service timelines.
• Respond to routine employee inquiries regarding People Operations processes, documentation, benefits and established policy provisions.

Employee Support & Helpdesk

• Manage employee requests received through the P&C Helpdesk, ensuring tickets are appropriately triaged, addressed, assigned or escalated within established service timelines.
• Respond to routine employee inquiries regarding People Operations processes, documentation, benefits and established policy provisions.

Pre-boarding & Onboarding

• Coordinate pre-boarding requirements for new joiners, including collection and verification of required employee information and documentation.
• Communicate administrative joining requirements and provide new hires with clear guidance ahead of their start date.

Immigration, Global Mobility & Business Travel

• Coordinate visa, QID, work permit, sponsorship and other immigration-related processes with employees, PROs and relevant internal stakeholders under the guidance of the People Operations & Admin Lead.
• Track immigration documentation, renewals, expiry dates and outstanding requirements to support timely completion.

Employee Documentation & Records

• Manage employee requests for letters, certificates and other employment-related documentation.
• Prepare standard employee documentation using approved templates and processes.

Operational Quality & Process Improvement

• Maintain accurate operational trackers, employee records and documentation to support People Operations reporting and audit requirements.
• Identify recurring employee requests, transactional errors, process gaps and operational bottlenecks and raise opportunities for improvement with the People Operations & Admin Lead.

The Magic You Bring

• Bachelor's degree in Human Resources, Business Administration or a related field.
• Experience supporting multiple stages of the employee lifecycle, including onboarding, employee data, benefits administration, documentation and offboarding.
• Working knowledge of Qatar employment administration processes, including QID, work permits, sponsorship and coordination with PRO teams.
• Experience using HRIS platforms and maintaining employee data and documentation.
• Strong organizational, problem-solving and stakeholder coordination skills.
• Strong employee service orientation and clear communication skills.
• Ability to handle confidential employee information with professionalism and discretion.
• Ability to manage multiple requests and priorities in a fast-paced environment

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It's All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

Global Vibes – Collaborate with a worldwide crew.

Brain Boosters – Learning budgets, access to courses, and tools for your growth.

Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together