Cruise Line Guest Relations Specialist

FlexiRemote Solutions; Lusail; On-site; QAR 67,000 - 80,000; Full time

Job summary

FlexiRemote Solutions is recruiting a Cruise Line Customer Service Representative based in Lusail, Qatar. You will be the primary contact for guests, delivering exceptional service before, during, and after their cruise experience.

The role requires excellent English communication, a positive attitude, and the ability to resolve inquiries and complaints in a fast-paced environment. Experience in hospitality or tourism is preferred.

Qualifications

• Fluent in English, excellent communication and rapport-building abilities.
• Experience in hospitality or tourism is preferred.
• Positive attitude and ability to resolve guest inquiries promptly.
• Comfortable working in a fast-paced environment.

Responsibilities

• Be the primary contact for guests before, during, and after the cruise.
• Provide exceptional customer service and handle inquiries and complaints.
• Maintain professionalism and respond promptly to guest needs and issues.

Skills

Customer service

Communication

Problem solving

Hospitality

Adaptability

Job description

FlexiRemote Solutions is recruiting a Cruise Line Customer Service Representative based in Lusail, Qatar. You will be the primary contact for guests, delivering exceptional service before, during, and after their cruise experience.

The role requires excellent English communication, a positive attitude, and the ability to resolve inquiries and complaints in a fast-paced environment. Experience in hospitality or tourism is preferred.