Luxury Hotel Telephone Concierge

Chedi Hospitality; Doha; On-site; QAR 72,000 - 144,000; Full time

Job summary

The Chedi Hospitality in Doha seeks a Front Office professional to deliver exceptional guest service, handle inquiries, and maintain accurate records. You will answer calls, assist guests, and coordinate with departments to ensure smooth arrivals and departures.

Ideal candidates will have at least 2 years of Front Office experience in a luxury hotel, strong communication, organizational skills, and a professional demeanor aligned with our brand standards and teamwork ethos.

Qualifications

• Degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years of Front Office experience in a luxury hotel.
• Excellent communication, telephone etiquette, problem-solving, organizational and interpersonal skills.

Responsibilities

• Maintains accurate records and relevant departmental logs.
• Maintains the Daily Log Book and ensures important information is communicated to relevant departments.
• Records and reports Lost and Found items per hotel procedures.
• Ensures guest requests, messages and information are recorded and followed up.
• Delivers brand promise and provides exceptional guest service at all times.
• Answers calls promptly, professionally and courteously per telephone standards.
• Communicates hotel products, services, facilities, hours and policies accurately to guests.
• Handles inquiries, requests and complaints courteously with proper follow-up.
• Maintains positive guest and colleague interactions and good working relationships.
• Uses appropriate telephone etiquette with a warm, professional tone.
• Transfers incoming and internal calls accurately and efficiently.
• Takes and delivers guest messages accurately and promptly.
• Ensures guest requests are communicated to the appropriate department and followed up.
• Keeps up-to-date knowledge of hotel facilities, services, outlets, events and local information.
• Ensures brand standards are implemented and followed.
• Responds to emergency calls per hotel procedures.
• Protects guest privacy and confidentiality.
• Supports and collaborates with Front Office and other departments for guest satisfaction.
• Participates in the spirit of teamwork.

Skills

Front Office experience

Luxury hotel experience

Education

Hospitality or Tourism Management degree

Job description

The Chedi Hospitality in Doha seeks a Front Office professional to deliver exceptional guest service, handle inquiries, and maintain accurate records. You will answer calls, assist guests, and coordinate with departments to ensure smooth arrivals and departures.

Ideal candidates will have at least 2 years of Front Office experience in a luxury hotel, strong communication, organizational skills, and a professional demeanor aligned with our brand standards and teamwork ethos.