Luxury Hotel Server - Upscale Dining & Guest Experience

Chedi Hospitality; Doha; On-site; QAR 78,000 - 112,000; Full time

Job summary

The Chedi Hospitality in Doha seeks a Guest Services Associate to deliver personalized service in luxury dining settings. You will welcome guests, present menus, take orders, and coordinate with the kitchen and bar to ensure seamless service.

Ideal candidates have 1–2 years of front-of-house experience, strong communication, and a professional appearance. Flexibility across shifts and ability to work in a multicultural team are essential.

Qualifications

• Ideally holds a relevant diploma or qualification in Hospitality, Food & Beverage, Tourism Management, or a related field.
• Minimum of 1–2 years of experience in a similar role, preferably within a luxury hotel or upscale restaurant environment.
• Good knowledge of food and beverage products, service standards, and restaurant operations.

Responsibilities

• Delivers exceptional, personalized service in line with the hotel's standards and brand promise.
• Welcomes guests warmly and establishes positive relationships throughout their dining experience.
• Anticipates guest needs and responds promptly and professionally to requests.
• Handles guest comments, concerns, and inquiries in a courteous and efficient manner, ensuring appropriate follow-up and satisfactory resolution.
• Maintains positive and professional interactions with guests and colleagues at all times.
• Provides excellent service to internal customers and works collaboratively with other departments.
• Creates memorable guest experiences through attentive, genuine, and personalized service.
• Ensures all established brand and Food & Beverage service standards are consistently followed.
• Works closely with colleagues and other departments in a supportive and flexible manner, contributing to guest satisfaction.
• Maintains appropriate par levels of operating equipment, supplies, and guest amenities.
• Welcomes and seats guests, presents menus, takes orders, and serves food and beverages according to established service sequences and procedures.
• Demonstrates thorough knowledge of all menu items, ingredients, beverages, promotions, and special offerings.
• Confidently answers guest inquiries and provides suitable recommendations based on guest preferences.
• Actively promotes and upsells food and beverage items while maintaining a natural and guest-focused approach.
• Ensures tables are properly set, cleared, and reset according to established standards.
• Uses the Micros/POS system accurately and efficiently for order processing and billing.
• Presents guest bills accurately and processes payments in accordance with established procedures.
• Performs cashiering duties when required and ensures all cash and credit card transactions are handled accurately and securely.
• Strictly follows all Finance policies and procedures relating to cashiering, payment processing, and cash handling.
• Maintains cleanliness, organization, and readiness of the assigned station and surrounding service areas.
• Communicates guest preferences, dietary requirements, allergies, and special requests accurately to the relevant team members.
• Ensures all guest requests are followed through in a timely and professional manner.
• Demonstrates and supports GHM's values and service culture in daily interactions.
• Maintains positive and respectful working relationships with colleagues and contributes to a collaborative team environment.
• Supports colleagues during busy periods to ensure smooth operations.
• Communicates effectively with the kitchen, bar, and other Food & Beverage colleagues to ensure seamless service delivery.
• Participates actively in departmental training, briefings, and development activities.

Skills

Hospitality diploma

Customer service

Communication

Interpersonal skills

F&B knowledge

Micros POS

Professional appearance

Teamwork

Flexible shifts

Education

Diploma in Hospitality

Tools

Micros POS

Job description

The Chedi Hospitality in Doha seeks a Guest Services Associate to deliver personalized service in luxury dining settings. You will welcome guests, present menus, take orders, and coordinate with the kitchen and bar to ensure seamless service.

Ideal candidates have 1–2 years of front-of-house experience, strong communication, and a professional appearance. Flexibility across shifts and ability to work in a multicultural team are essential.