Luxury Arabic-Speaking Reservations Specialist

Accor; Doha; On-site; QAR 72,000 - 110,000; Full time

Job summary

Accor in Doha is seeking a proactive Front Desk/Reservations Agent with at least 1 year of experience in a 5-star hotel. You will handle guest inquiries, reservations, and billing with precision, while delivering exceptional service and maintaining brand standards.

Arabic fluency and strong communication skills are essential. You will work within a fast-paced team, supporting guest relations, managing room availability, and coordinating with allied departments to ensure smooth check-ins and

Qualifications

• Minimum one year experience in the same position in a 5-star hotel.
• Fluent communication in Arabic.
• High school diploma or equivalent.

Responsibilities

• Answer guest questions about property facilities, hours, rates, and room types.
• Handle reservations, deposits, and cancellations with accuracy.
• Utilize hotel reservation systems to manage room lists and group blocks.
• Upsell rooms and packages using personalized guest interactions.
• Provide excellent telephone etiquette and relay messages clearly.
• Coordinate with Sales, Accounts, and Front Desk as needed.
• Assist with events and large group bookings as required.

Skills

Guest service

Sales techniques

Communication skills

Phone etiquette

Problem solving

Education

High school diploma

Tools

Hotel reservation system

Job description

Accor in Doha is seeking a proactive Front Desk/Reservations Agent with at least 1 year of experience in a 5-star hotel. You will handle guest inquiries, reservations, and billing with precision, while delivering exceptional service and maintaining brand standards.

Arabic fluency and strong communication skills are essential. You will work within a fast-paced team, supporting guest relations, managing room availability, and coordinating with allied departments to ensure smooth check-ins and