Reservations Agent - Arabic Speaking

AccorHotel; Doha; On-site; QAR 72,000 - 110,000; Full time

Job summary

Accor in Doha is seeking a proactive Front Desk/Reservations Agent with at least 1 year of experience in a 5-star hotel. You will handle guest inquiries, reservations, and billing with precision, while delivering exceptional service and maintaining brand standards.

Arabic fluency and strong communication skills are essential. You will work within a fast-paced team, supporting guest relations, managing room availability, and coordinating with allied departments to ensure smooth check-ins and

Qualifications

• Minimum one year experience in the same position in a 5-star hotel.
• Fluent communication in Arabic.
• High school diploma or equivalent.

Responsibilities

• Answer guest questions about property facilities, hours, rates, and room types.
• Handle reservations, deposits, and cancellations with accuracy.
• Utilize hotel reservation systems to manage room lists and group blocks.
• Upsell rooms and packages using personalized guest interactions.
• Provide excellent telephone etiquette and relay messages clearly.
• Coordinate with Sales, Accounts, and Front Desk as needed.
• Assist with events and large group bookings as required.

Skills

Guest service

Sales techniques

Communication skills

Phone etiquette

Problem solving

Education

High school diploma

Tools

Hotel reservation system

Job description

Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trustAnticipate guests needs including asking questions to better understand their needs and listening to guest preferences and acting on them whenever possibleAnswer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in one s voice using the callers name transferring calls to appropriate person department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the callHave a thorough knowledge of the entire hotel services and facilities and to be totally familiar with hotel reservation systemsAnswer inquiries of room rates outlets and room locations Determine the most appropriate room type to meet guest requirements and maximize room rateProcess room lists and group blocks and indicate special requests and billing proceduresPost advance deposits and keep accurate records of deposits Accommodate and document special requests in an accurate and efficient manner Explain guarantee and cancellation policies to callers Have knowledge of Front desk Sales and Accounts departments and how they relate to the Reservations department Abide by the hotels policies and proceduresBe familiar with changes in the rates and group enquiriesComplete daily shift task list and aid othersTo be aware of inventory management and keep a constant check on the room types available throughout the dayTo have an understanding of departmental goals and projections for average rate and occupancyUse sales techniques when assisting guests in making reservations including personalizing calls obtaining complete guest needs suggesting alternate dates or directing guests to sister properties on sold out days Answer guest questions about property facilities services e g hours of operation room availability restricted dates rates and room types packages promotions entertainment restaurants special events Assign confirmation cancellation numbers and clearly relay this information to callers giving them the option of emailing and or faxing these numbers Identify guest reservation needs by asking open-ended questions to obtain all necessary informationFollow up selling techniques and sales strategies in order to maximize property revenue Identify repeat guests using appropriate codesComply with Hotel rules and regulations grooming standards and time and attendance policiesAny other duties as may reasonably be requested by the management team including assistance for large events or hotel functions Carry out any other reasonable task which may not be stated here as requested Assist in Task Force Teams for new openings

Company Description

Minimum one year experience with the same position in a 5 star hotel and a high school degreeFluent Communication in Arabic