Reservation Agent (Arabic Speaker)

Mövenpick Hotels & Resorts; Doha; On-site; QAR 72,000 - 108,000; Full time

Job summary

Mövenpick Hotel Doha is seeking a detail-oriented Reservation Agent (Arabic Speaker) to join our team. You will handle all reservation requests via phone, email, and other channels while delivering guest service and maximizing room bookings.

Key responsibilities include processing reservations accurately, maintaining knowledge of rates and services, upselling rooms, coordinating with Sales and Front Office, and ensuring guest details are complete.

Qualifications

• Previous hotel reservation experience.
• Knowledge of PMS systems (Opera/Fidelio preferred).
• Strong communication skills (English & Arabic preferred).
• Ability to multitask in a fast-paced environment.
• A positive attitude and attention to detail.

Responsibilities

• Process and manage reservations accurately and efficiently.
• Maintain full knowledge of hotel rates, rooms, and services.
• Upsell rooms and convert inquiries into bookings.
• Coordinate with Sales & Front Office teams.
• Ensure all guest details and booking requirements are complete.

Skills

Arabic

English

Communication skills

Tools

PMS systems (Opera/Fidelio)

Job description

Company Description

Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11 km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.

Job Description

We are seeking a detail-oriented Reservation Agent (Arabic Speaker) to join our team. You will handle all reservation requests via phone, email, and other communication channels while ensuring excellent guest service and maximizing room sales.

Key Responsibilities

• Process and manage reservations accurately and efficiently
• Maintain full knowledge of hotel rates, rooms, and services
• Upsell rooms and convert inquiries into bookings
• Coordinate with Sales & Front Office teams
• Ensure all guest details and booking requirements are complete

Qualifications

• Previous hotel reservation experience
• Knowledge of PMS systems (Opera/Fidelio preferred)
• Strong communication skills (English & Arabic preferred)
• Ability to multitask in a fast-paced environment
• A positive attitude and attention to detail

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.