Lounge Attendant – Al Maha Services

Qatar Airways; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Qatar Airways seeks a customer-focused sales associate to promote Al Maha Services and lounges, manage walk-in bookings and respond to inquiries. The role includes upselling add-ons, handling lounge check-ins, and supporting corporate sales with admin tasks.

You will work within Qatar Airways’ lounge operations, ensuring high standards, compliance with SOPs, and accurate billing. Fluency in Arabic and MS Office proficiency are desirable.

Qualifications

• High School qualification with minimum 1 year of job-related experience.
• Formal qualifications in sales or related field.

Responsibilities

• Promote and sell Al Maha Services and lounges to walk-in customers to drive sales growth and meet sales targets.
• Respond to customers’ phone/email enquiries in a timely manner and generate sales from those enquiries.
• Seek opportunities to upsell higher value Al Maha Services and add-on products to increase value and profitability per customer.
• Check-in customers to lounge/s and manage lounge capacity appropriately to ensure the customer experience is optimized.
• Support corporate sales team and assist with client and event bookings.
• Support Management with administrative, sales and marketing activities and reports related to Sales Department.
• Understand industry trends, identify business opportunities and assist customers with their lounge and meet & assist services needs.
• Service existing bookings, obtain new bookings and suggest process improvements, new products and service features to sales team.
• Participate in daily operations in lounges, back office and touchpoints as per Standard Operating Procedures relevant to unit in which assigned.
• Ensure billing, cash/POS handling shift closing and handover procedures are followed at all times.
• Ensure visual appearance of work and lounge areas is of the highest standard by regular monitoring.
• Ensure compliance with corporate and department policies, procedures and standard operating procedures, E-docs and eLearning’s are always up-to-date.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Skills

Microsoft Office

Effective communication

Service oriented

Interpersonal skills

Hospitality industry knowledge

Arabic language

Booking system knowledge

POS processes

Education

High School qualification

Formal qualifications in sales or related field

Tools

Outlook/Word/Excel

Job description

Promote and sell Al Maha Services and lounges to walk-in customers, create bookings based on online/email requests and answer customer enquiries to achieve the assigned revenue targets within prescribed time frames.

Assist the corporate sales team in order to achieve revenue targets and deliver exceptional service to our customers inside and outside Qatar Airways along with efficient handling of day to day sales-related activities following the standard procedures.

Operations

• Promote and sell Al Maha Services and lounges to walk-in customers to drive sales growth and meet sales targets.
• Respond to customers’ phone/email enquiries in a timely manner and generate sales from those enquiries.
• Seek opportunities to upsell higher value Al Maha Services and add‑on products to increase value and profitability per customer.
• Check‑in customers to lounge/s and manage lounge capacity appropriately to ensure the customer experience is optimized.
• Support corporate sales team and assist with client and event bookings.
• Support Management with administrative, sales and marketing activities and reports related to Sales Department.
• Understand industry trends, identify business opportunities and assist customers with their lounge and meet & assist services needs.
• Service existing bookings, obtain new bookings and suggest process improvements, new products and service features to sales team.
• Participate in daily operations in lounges, back office and touchpoints as per Standard Operating Procedures [SOP] relevant to unit in which assigned.
• Ensure billing, cash/POS handling shift closing and handover procedures are followed at all times.
• Ensure visual appearance of work and lounge areas is of the highest standard by regular monitoring.
• Ensure compliance with corporate and department policies, procedures and standard operating procedures, E-docs and eLearning’s (Mandatory and otherwise) are always up-to-date. Perform other department duties related to his/her position as directed by the Head of the Department.
• Perform other department duties related to his / her position as directed by the Head of the Department

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community

Qualifications

• High School Qualification with Minimum 1 year of job‑related experience
• Formal qualifications in sales or related field.

Job Specific Skills

• Working knowledge of Microsoft Outlook/Word/Excel or similar.
• Create value, influence others and create needs for service.
• Demonstrate effective business like communication skills, both verbal and written.
• Genuine service/people focused attitude and understanding of needs of multi-cultural working/operating
• High level of interpersonal skills with the ability to motivate and promote a positive team environment.
• Understanding of premium hospitality/airline/airport operations.
• Knowledge of Arabic language.
• Knowledge of airline or hotel booking system.
• Knowledge of point of sales processes and system.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.