Till Assistant | Qatar Duty Free

Qatar Airways; Doha; On-site; QAR 33,000 - 60,000; Full time

Job summary

Qatar Airways Group's Qatar Duty Free division is seeking a Till Assistant in Doha to deliver excellent customer service and drive sales across its extensive retail network.

The role focuses on accurate cash desk operations, secure handling of payments, and smooth transaction processing using the shop's POS system.

If you are ready to join an ambitious international team, bring basic numeracy, good English, and a friendly, approachable manner to every customer.

Qualifications

• Basic literacy and numeracy; English communication for entry-level roles.
• No prior job-related work experience required.
• Previous retail or customer service experience preferred.

Responsibilities

• Ensure the float is correct and all POS entries are accurate.
• Process transactions efficiently using the POS system and present receipts.
• Handling money/Traveler’s Cheques/Credit cards; secure and responsible processing.
• Ensure cash and documentation is secure at all times.
• Responsible for the cash variances at the end of the shift.
• Perform other department duties as directed by the Head of the Department.
• Provide the highest levels of customer service to Qatar Duty Free Company customers and passengers.
• Ensure customer complaints or problems are dealt with properly as they arise.
• Process transactions efficiently to minimize time spent processing and packing.
• Maintain confidentiality of all company documentation and statistics.
• Notify Supervisor/Duty Manager of any security breaches.
• Maintain a high degree of stock and cash security at all times.
• Be aware of HOT SPOT or Theft-prone areas.

Skills

Command of English language

Basic PC skills

Good interpersonal/customer service

Basic product knowledge

Be pleasant and approachable

Job description

General Information

Ref # 2600005S

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-09-30

Description

Calling all ambitious Retail professionals to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group.

Qatar Duty Free Company – A world of exclusives awaits you at one of the largest duty‑free areas in the world, Qatar Duty Free. The award‑winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world’s best airport, Hamad International Airport.

As a Till Assistant you will be undertake all cash desk sales activities in the shop and provide the best possible customer service in order to maximize sales opportunities within Qatar Duty Free Company retail shops

Responsibilities

• Ensure the float is correct and that all keyed information into the POS terminal is done so accurately.
• Process customer’s transactions efficiently using the QDFC shop’s Point of Sale (POS) system and must present the receipts at all times to the customer.
• Handling money/Traveler’s Cheques/Credit cards and any form of payment in a safe, secure and responsible manner.
• Ensure cash and documentation is secure at all times.
• Responsible for the cash variances at the end of the shift.
• Perform other department duties related to his/her position as directed by the Head of the Department
• Providing the highest levels of customer service to both customers of QDFC/QR group and passengers travelling through DIA, ensuring both customers and passengers leave the Duty Free shop feeling that they have been treated in a friendly and courteous manner.
• Ensure that any customer complaints or problems are dealt with properly as they arise
• Process customer’s transactions efficiently, ensuring minimum time spent processing and packing.
• Ensure the highest level of confidentiality with regards to all company documentation, information and statistics.
• Ensure that Supervisor /Duty Manager are notified of any breach of security.
• Ensure that a high degree of security on stocks and cash prevails at all times.
• Ensure that you are aware of the “HOT SPOT or Theft prone areas”.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About You

The successful candidate will have the following qualifications and skills:

Basic Literacy and Numeracy skills, English communication skills with Entry level roles - no prior job-related work experience

Preferred

Previous Retails and or Customer Service experience

Job Specific Skills

• Command of English language
• Basic PC skills
• Good interpersonal/customer service skills.
• Basic product knowledge.
• Be pleasant and approachable

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.