Sales Assistant | Qatar Duty Free

Qatar Airways; Doha; On-site; QAR 39,000 - 61,000; Full time

Job summary

Qatar Duty Free is seeking a Sales Assistant in Doha to maximize sales while delivering top-tier customer service and ensuring visual merchandising standards. You will engage customers, understand needs, demonstrate product benefits, and contribute to high selling performance across the department.

The role requires English communication, strong interpersonal skills, and a polite, professional demeanor in a fast-paced retail environment at Hamad International Airport.

Qualifications

• High School qualification with minimum 1 year of job-related experience.
• Bachelor’s Degree or Equivalent with no prior job-related work experience.
• Effective English communication – written and spoken.
• Confident and strong inter-personal skills.
• High level of integrity.
• Polite and business-like demeanor while on duty.
• Pleasant and approachable.

Responsibilities

• Maximizing sales at every available opportunity while delivering high service levels.
• Merchandise the shop as per layout and keep shelves stocked.
• Acknowledge customers, establish needs and demonstrate FAB of merchandise.
• Guide customers to other departments when appropriate and assist under pressure.
• Identify customer needs and maximize selling opportunities.

Skills

Customer service

Interpersonal skills

English proficiency

Education

High School

Bachelor’s degree or equivalent

Job description

General Information

Ref # 2600005R

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-09-30

Description

Calling all ambitious Retail professionals to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group.

Qatar Duty Free Company - A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as also more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.

As Sales Assistant you will be responsible for Maximizing sales at every available opportunity while ensuring that customers receive the highest level of service. Ensuring that the shop is fully merchandised according to the departmental layout and that shelves are kept fully stocked at all times or displayed in a manner that maximizes the selling opportunity.

• Acknowledge and approach customers, establish customer needs.
• Present and demonstrate and sell the product through features, advantage and benefits (F.A.B.) of the Merchandise.
• Make a continuous effort to have the best sales results for the department.
• Introduce customers to other departments after having dealt with their needs.
• Assist in any other section of the shop, which may be under pressure.
• Identify the needs and wants of QDFC Customers.
• Maximise sales at every available opportunity thereby maximising each of the 10 bestselling techniques' and every selling opportunity, where possible to complimentary sell and where it is necessary to "substitute sell".

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualification

About You

• High School Qualification with Minimum 1 year of job-related experience.
• Bachelor’s Degree or Equivalent with No prior job-related work experience.
• Effective English Knowledge communication- both written and spoken.
• Confident and strong inter-personal skills
• High level of Integrity.
• Behave in a polite and business-like manner while on duty and show the highest regards for our entire customer at all times.
• Be pleasant and approachable.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.