Lounge Attendant Al Maha Services

Qatar Airways; Doha; On-site; QAR 56,000 - 100,000; Full time

Job summary

Qatar Airways is seeking a customer-focused sales and lounge services representative to promote Al Maha Services and lounges to walk-in customers in Doha. You will respond to inquiries, generate bookings, and support the corporate sales team while maintaining high service standards across lounges.

The role requires basic sales qualification, 1 year of related experience, and knowledge of premium hospitality and Arabic language to serve a diverse customer base in Qatar.

Qualifications

• High School qualification with minimum 1 year of relevant experience.
• Formal qualifications in sales or related field.
• Proficient with Microsoft Outlook, Word and Excel.
• Knowledge of Arabic language and airline/hospitality operations.

Responsibilities

• Promote and sell Al Maha Services and lounges to walk-in customers and meet targets.
• Respond to customer enquiries by phone and email and generate sales from those inquiries.
• Upsell higher value services and add-ons to increase per-customer value.
• Check-in lounge customers and manage capacity to optimize the experience.
• Support corporate sales and assist with client and event bookings.

Skills

Outlook/Word/Excel

Value creation

Communication skills

Customer service mindset

Interpersonal skills

Premium hospitality knowledge

Arabic language

Airline/hotel booking system

POS systems

Education

High School Qualification

Sales qualification

Tools

Airline booking system

POS system

Job description

Job Purpose:

Promote and sell Al Maha Services and lounges to walk-in customers, create bookings based on

online/email requests and answer customer enquiries to achieve the assigned revenue targets within

prescribed time frames. Assist the corporate sales team in order to achieve revenue targets and deliver

exceptional service to our customers inside and outside Qatar Airways along with efficient handling of day to

day sales-related activities following the standard procedures.

Operations:

• Promote and sell Al Maha Services and lounges to walk-in customers to drive sales growth and meet sales targets.
• Respond to customers phone/email enquiries in a timely manner and generate sales from those enquiries.
• Seek opportunities to upsell higher value Al Maha Services and add-on products to increase value and profitability per customer.
• Check-in customers to lounge/s and manage lounge capacity appropriately to ensure the customer experience is optimized.
• Support corporate sales team and assist with client and event bookings.
• Support Management with administrative, sales and marketing activities and reports related to Sales Department.
• Understand industry trends, identify business opportunities and assist customers with their lounge and meet & assist services needs.
• Service existing bookings, obtain new bookings and suggest process improvements, new products and service features to sales team.
• Participate in daily operations in lounges, back office and touchpoints as per Standard Operating Procedures [SOP] relevant to unit in which assigned.
• Ensure billing, cash/POS handling shift closing and handover procedures are followed at all times.
• Ensure visual appearance of work and lounge areas is of the highest standard by regular monitoring.
• Ensure compliance with corporate and department policies, procedures and standard operating procedures, E-docs and eLearning's (Mandatory and otherwise) are always up-to-date. Perform other department duties related to his/her position as directed by the Head of the Department.
• Perform other department duties related to his / her position as directed by the Head of the Department.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community

Qualifications:

• High School Qualification with Minimum 1 year of job-related experience
• Formal qualifications in sales or related field.

Job Specific Skills:

• Working knowledge of Microsoft Outlook/Word/Excel or similar.
• Create value, influence others and create needs for service.
• Demonstrate effective business like communication skills, both verbal and written.
• Genuine service/people focused attitude and understanding of needs of multi-cultural working/operating
• environment
• High level of interpersonal skills with the ability to motivate and promote a positive team environment.
• Understanding of premium hospitality/airline/airport operations.
• Knowledge of Arabic language.
• Knowledge of airline or hotel booking system.
• Knowledge of point of sales processes and system.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ve find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible