Al Maha Hostess | Lounge

Qatar Airways; Doha; On-site; QAR 56,000 - 100,000; Full time

Job summary

Qatar Airways is seeking a dedicated Host/Hostess to deliver premium service at Hamad International Airport. You will greet customers, assist the Senior Hostess, and ensure a seamless experience across Al Maha Services.

Ideal candidates bring at least 2 years in premium hospitality, strong English communication, and the ability to work in a multicultural environment. High school graduation is preferred, with hospitality training a plus.

Qualifications

• High school graduation preferred; formal hospitality/service education is a plus.

Responsibilities

• Deliver premium customer service to internal and external customers.
• Assist Senior Hostess and team to maintain service levels.
• Coordinate with Immigration, QAS, Airlines, Concierge, Hotels for customer needs.
• Promote Al Maha Services and QR Group products and policies.
• Support Fast Track, Buggies, Porters and Meet and Assist services as required.
• Communicate effectively across all areas of operation.

Skills

Teamwork

English (fluent)

Customer service

Communication

Education

High school graduation

Job description

Job Purpose:

Delivers an exceptional service in all areas of the unit in which assigned. Prepares and delivers a premium level of customer service to all internal and external customers including meeting and greeting customers at Hamad International Airport. Provides an effective operational support to the Senior Hostess and assists, motivates and inspires team members with a positive, can-do attitude.

Operations:

• Participates in daily operations as per Standard Operating Procedures (SOP) relevant to all areas of Al Maha Services to ensure a seamless customer experience and nil operational lapses.
• Liaises with all external parties (Immigration, QAS, Airlines, Al Maha Sales Team, Concierge team, Hotels and representatives etc.) to work cooperatively in processing all customer requirements.
• Maintains an exceptional standard of product knowledge to promote "Al Maha Services" and the wider QR Group (FFP entitlements, Lounge Access Policies, HIA Familiarisation Tours) and assists with a diverse range of customer enquiries to that end.
• Provides assistance to Senior Hostess AMS during the daily operation and carries out duties in the absence of a Senior Hostess Al Maha Service ensuring that service levels are kept at optimum levels.
• Performs various tasks as directed by senior staff in relation to Fast Track Services, Buggies, Porters and Bell Hosts, Flight Monitoring, Meet and Assist Services and Reception duties (this list is not exhaustive and other tasks relating to Al Maha Services Products may be assigned)
• Communicates effectively between colleagues and all areas of operation

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community

Qualifications - External

About the Role:

• High school graduation Preferred Formal qualifications in Hospitality/Service-related education is an added advantage

Previous Experience:

• Minimum 2 years relevant experience Preferred
• Experience in a premium hospitality/service environment

Job Specific Skills: Essential

• Ability to foster teamwork among team members.
• Command of English language Preferred To be able to demonstrate effective business-like communication skills and focused attitude and understanding of needs of multi-cultural working/operating environment.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible