Lounge Sales & Guest Experience Specialist

Qatar Airways; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Qatar Airways seeks a customer-focused sales associate to promote Al Maha Services and lounges, manage walk-in bookings and respond to inquiries. The role includes upselling add-ons, handling lounge check-ins, and supporting corporate sales with admin tasks.

You will work within Qatar Airways’ lounge operations, ensuring high standards, compliance with SOPs, and accurate billing. Fluency in Arabic and MS Office proficiency are desirable.

Qualifications

• High School qualification with minimum 1 year of job-related experience.
• Formal qualifications in sales or related field.

Responsibilities

• Promote and sell Al Maha Services and lounges to walk-in customers to drive sales growth and meet sales targets.
• Respond to customers’ phone/email enquiries in a timely manner and generate sales from those enquiries.
• Seek opportunities to upsell higher value Al Maha Services and add-on products to increase value and profitability per customer.
• Check-in customers to lounge/s and manage lounge capacity appropriately to ensure the customer experience is optimized.
• Support corporate sales team and assist with client and event bookings.
• Support Management with administrative, sales and marketing activities and reports related to Sales Department.
• Understand industry trends, identify business opportunities and assist customers with their lounge and meet & assist services needs.
• Service existing bookings, obtain new bookings and suggest process improvements, new products and service features to sales team.
• Participate in daily operations in lounges, back office and touchpoints as per Standard Operating Procedures relevant to unit in which assigned.
• Ensure billing, cash/POS handling shift closing and handover procedures are followed at all times.
• Ensure visual appearance of work and lounge areas is of the highest standard by regular monitoring.
• Ensure compliance with corporate and department policies, procedures and standard operating procedures, E-docs and eLearning’s are always up-to-date.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Skills

Microsoft Office

Effective communication

Service oriented

Interpersonal skills

Hospitality industry knowledge

Arabic language

Booking system knowledge

POS processes

Education

High School qualification

Formal qualifications in sales or related field

Tools

Outlook/Word/Excel

Job description

Qatar Airways seeks a customer-focused sales associate to promote Al Maha Services and lounges, manage walk-in bookings and respond to inquiries. The role includes upselling add-ons, handling lounge check-ins, and supporting corporate sales with admin tasks.

You will work within Qatar Airways’ lounge operations, ensuring high standards, compliance with SOPs, and accurate billing. Fluency in Arabic and MS Office proficiency are desirable.