Lounge Sales & Guest Experience Associate

Qatar Airways; Doha; On-site; QAR 56,000 - 100,000; Full time

Job summary

Qatar Airways is seeking a customer-focused sales and lounge services representative to promote Al Maha Services and lounges to walk-in customers in Doha. You will respond to inquiries, generate bookings, and support the corporate sales team while maintaining high service standards across lounges.

The role requires basic sales qualification, 1 year of related experience, and knowledge of premium hospitality and Arabic language to serve a diverse customer base in Qatar.

Qualifications

• High School qualification with minimum 1 year of relevant experience.
• Formal qualifications in sales or related field.
• Proficient with Microsoft Outlook, Word and Excel.
• Knowledge of Arabic language and airline/hospitality operations.

Responsibilities

• Promote and sell Al Maha Services and lounges to walk-in customers and meet targets.
• Respond to customer enquiries by phone and email and generate sales from those inquiries.
• Upsell higher value services and add-ons to increase per-customer value.
• Check-in lounge customers and manage capacity to optimize the experience.
• Support corporate sales and assist with client and event bookings.

Skills

Outlook/Word/Excel

Value creation

Communication skills

Customer service mindset

Interpersonal skills

Premium hospitality knowledge

Arabic language

Airline/hotel booking system

POS systems

Education

High School Qualification

Sales qualification

Tools

Airline booking system

POS system

Job description

Qatar Airways is seeking a customer-focused sales and lounge services representative to promote Al Maha Services and lounges to walk-in customers in Doha. You will respond to inquiries, generate bookings, and support the corporate sales team while maintaining high service standards across lounges.

The role requires basic sales qualification, 1 year of related experience, and knowledge of premium hospitality and Arabic language to serve a diverse customer base in Qatar.