IT Technical Support Officer

Fugro; Doha; On-site; QAR 127,411 - 182,016; Full time

Job summary

Fugro is seeking an IT Support Engineer in Doha, Qatar. The ideal candidate will have a B.Sc. in Computer Engineering and at least 2 years of relevant experience, including prior experience in Qatar. Responsibilities include installing hardware, troubleshooting, and supporting new applications. The role also requires knowledge of computer maintenance and a Microsoft certification. Join our team to provide essential IT support in a dynamic environment.

Qualifications

• Minimum of 2 years of relevant experience in IT support.
• Prior experience in Qatar is mandatory.
• Extensive knowledge of computer hardware/software maintenance.

Responsibilities

• Install and configure computer hardware and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems independently.
• Support new application rollouts and handle user accounts.

Skills

Problem-solving

Technical Support

System troubleshooting

Network monitoring

Education

B.Sc. in Computer Engineering

Microsoft certification

Job description

Responsibilities

• Installing and configuring computer hardware, operating systems and applications;
• Regularly monitoring and maintaining computer systems and networks, and alerting the IT manager if any issues need to be looked into and resolved.
• Talking staff/colleagues through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Independently troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll‑out of new applications.
• Setting up new users accounts and profiles, computer systems, network devices, etc. and dealing with password issues.
• Responding to call‑outs in a timely manner and following through till the task is completed.
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
• Testing and evaluating new technology.
• Scheduling and conducting electrical safety checks on computer equipment from time to time.
• Assisting the IT Manager in finding and proposing local suppliers and vendors for IT equipment and solutions.
• Study and ensure the organization’s IT policy is being strictly adhered to.

Qualifications

• B.Sc. in Computer Engineering.
• Candidate should hold Microsoft certification.
• 2 years of relevant experience in the same field.
• With prior Qatar Experience is mandatory.
• Knowledge of computer hardware and software maintenance.
• Knowledge of virus protection and security software.
• Knowledge of operating systems.
• Knowledge of system back‑up and recovery.
• In‑depth knowledge of all in‑house software systems.