IT Specialist - Hospitality Tech & Systems Support

Chedi Hospitality; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Chedi Hospitality in Doha seeks an IT Specialist to provide day-to-day technical support for hotel IT systems and equipment. You will assist users, monitor infrastructure, and coordinate repairs to ensure smooth operations of PMS, POS, networks, and security measures.

The role requires 2+ years in IT within hospitality, strong troubleshooting, and excellent communication skills. On-site work in Doha is expected, with opportunities for growth and professional development.

Qualifications

• Ideally with a university degree or diploma in Information Technology, Information Systems, Computer Science, Computer Programming, or a related field.
• Relevant certifications in networking, systems administration, cybersecurity, or Microsoft technologies would be an advantage.
• Minimum 2 years of relevant experience in Information Technology, preferably within a hotel or hospitality environment.
• Previous experience as an IT Coordinator, IT Technician, or similar role is preferred.
• Good knowledge of computer hardware, software, networking, operating systems, hotel systems, and IT security practices.

Responsibilities

• Provides day-to-day technical support to hotel departments and employees to ensure the smooth and efficient operation of all IT systems and equipment.
• Assists authorized users with the operation and troubleshooting of hotel systems, computers, printers, networks, telephones, and other IT-related equipment.
• Monitors the performance and availability of the hotel's IT infrastructure, including servers, networks, Wi-Fi, workstations, and related systems.
• Coordinates the timely repair, replacement, and return to service of faulty IT systems and equipment.
• Performs regular system and data backups and ensures backup procedures are completed in accordance with hotel and company standards.
• Assists in restoring systems and data following hardware, software, or system failures.
• Coordinates and follows up on software issues, system faults, enhancement requests, and technical support cases with relevant vendors and service providers.
• Supports the implementation and maintenance of hotel systems, including Property Management Systems (PMS), Point of Sale (POS), interfaces, and other operational applications.
• Ensures appropriate IT security measures are maintained to prevent unauthorized access, data loss, malware, and other cybersecurity risks.
• Creates, modifies, and disables user accounts and system access in accordance with approved authorization procedures.
• Maintains accurate records of IT equipment, hardware, software, licenses, warranties, and system access.
• Supports system upgrades, installations, configurations, and implementation of new technologies.
• Ensures emergency and contingency procedures are in place to support hotel operations in the event of system or network failure.
• Provides technical assistance during internal and external audits when required.
• Liaises with hotel departments to understand operational requirements and provide appropriate IT solutions and technical support.

Skills

Troubleshooting

Problem-solving

Communication

Interpersonal skills

Organizational skills

Education

Bachelor's degree or diploma in IT or related field

Tools

Microsoft technologies

Job description

Chedi Hospitality in Doha seeks an IT Specialist to provide day-to-day technical support for hotel IT systems and equipment. You will assist users, monitor infrastructure, and coordinate repairs to ensure smooth operations of PMS, POS, networks, and security measures.

The role requires 2+ years in IT within hospitality, strong troubleshooting, and excellent communication skills. On-site work in Doha is expected, with opportunities for growth and professional development.