IT Operations Specialist - Tier 1-2 Support & Networking

Keka Technologies Private Limited; Lusail; On-site; QAR 60,000 - 100,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Flexible Time Off

Agile Everything

Great Place to Work Certification

Job summary

Snoonu in Qatar is seeking an IT Executive to join its IT Operations team, delivering Tier 1-2 employee support and helping shape networks, assets, and workplace tech projects.

You'll grow technical depth in a fast-paced, high-growth environment with a clear path to more senior IT roles, working onsite with cross-office teams and contributing to documentation, tooling, and training efforts.

Qualifications

• 3+ years of experience in IT service support or a related role.
• Strong understanding of computer hardware, software, and IT service management.
• Experience with ticketing/ITSM tools for logging and resolving requests.
• Proven troubleshooting ability for moderately complex IT issues.
• Working knowledge of network fundamentals.
• Excellent communication and user-training skills.
• Familiarity with Notion, Slack, Miro, or similar collaboration tools.
• ITIL Foundation, Network+, MCSA, or CCNA certifications.
• Experience supporting hybrid or multi-office teams.

Responsibilities

• Provide Tier 1-2 technical support to employees via phone, portal, and remote tools.
• Install, configure, and maintain computer hardware and software systems.
• Assist in the design and implementation of networks, Wi-Fi, and LAN connectivity.
• Consult with users on hardware/software needs and deliver training on new tools.
• Maintain accurate IT asset inventories in coordination with IT Coordinators.
• Build and maintain technical documentation and knowledge-base articles.
• Support small-scale technology rollouts under senior guidance.
• Escalate complex issues to senior IT staff with clear context and troubleshooting history.

Skills

IT service support

Troubleshooting

Hardware & software knowledge

User training

Network fundamentals

Communication skills

Documentation skills

Collaborating with teams

Education

ITIL Foundation

Network+

MCSA

CCNA

Tools

Notion

Slack

Miro

Ticketing/ITSM tools

Job description

Snoonu in Qatar is seeking an IT Executive to join its IT Operations team, delivering Tier 1-2 employee support and helping shape networks, assets, and workplace tech projects.

You'll grow technical depth in a fast-paced, high-growth environment with a clear path to more senior IT roles, working onsite with cross-office teams and contributing to documentation, tooling, and training efforts.