IT Support Specialist - Tier 1-2, Networking & Training

Snoonu; Lusail; On-site; QAR 60,000 - 90,000; Full time

Benefits offered by this job

Global crew

Learning budgets and courses

Autonomy in task ownership

Generous leave and wellness policies

Job summary

Snoonu is seeking an IT Executive to join its IT Operations team in Qatar, delivering reliable Tier 1-2 support to staff while contributing to network design, asset management, and workplace technology initiatives.

You will install and maintain hardware and software, support LAN/Wi‑Fi, train users, maintain asset inventories, and document processes. The role offers collaboration with a global tech team and growth opportunities within a fast-paced delivery platform.

Qualifications

• Three or more years in IT service support or a related role.
• Strong hardware, software and ITSM knowledge.
• Experience with ticketing systems for logging and resolving requests.
• Proven troubleshooting ability for moderately complex IT issues.
• Working knowledge of network fundamentals.
• Excellent communication and user-training abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide Tier 1-2 technical support to employees via phone, portal, and remote tools.
• Install, configure, and maintain computer hardware and software systems.
• Assist in design and implementation of networks, Wi-Fi, and LAN connectivity.
• Consult with users on hardware/software needs and deliver training on new tools.
• Maintain accurate IT asset inventories in coordination with IT Coordinators.
• Build and maintain technical documentation and knowledge-base articles.
• Support small-scale technology rollouts under senior guidance.
• Escalate complex issues to senior IT staff with clear context and troubleshooting history.

Skills

IT support

Hardware & software

ITSM tools

Troubleshooting

Networking basics

Communication

Documentation

Tools

Notion

Slack

Miro

Job description

Snoonu is seeking an IT Executive to join its IT Operations team in Qatar, delivering reliable Tier 1-2 support to staff while contributing to network design, asset management, and workplace technology initiatives.

You will install and maintain hardware and software, support LAN/Wi‑Fi, train users, maintain asset inventories, and document processes. The role offers collaboration with a global tech team and growth opportunities within a fast-paced delivery platform.