Senior L2 IT Application Support—ITIL/ServiceNow (Qatar)
Tech Junction Ltd
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Zero One Solutions in Qatar is seeking an experienced L2 IT Application Support Specialist with 8+ years in IT and 4–5+ years in enterprise application support. You will own second-line incident triage, service request fulfillment, monitoring, and release verification in a fast-paced consulting environment.
The role requires ITIL/ITSM mastery, hands-on experience with ServiceNow/SMAX/ManageEngine, SQL basics, and immediate availability in Qatar to deploy on an 8-month contract.
Qualifications
- 8+ years of total IT experience in enterprise environments.
- 4–5+ years in Enterprise Application Support and production operations.
- Strong ITIL/ITSM practices knowledge.
- Hands-on with ServiceNow, SMAX, and ManageEngine.
- Must be currently in Qatar and available for immediate onboarding.
Responsibilities
- Provide L2 application support and incident management for enterprise systems.
- Monitor application performance and diagnose operational issues.
- Manage incidents and service requests per ITIL ITSM frameworks.
- Perform basic SQL queries for data diagnostics.
- Support UAT, release verification, and change management.
- Collaborate with IT operations, software engineering, and business units in Qatar.
- Document RCA, troubleshooting steps, and KB articles.
- Assist with upgrades, patches, and health checks.
- Ensure SLA, security baselines, and quality standards on the contract.
Skills
Education
Tools
Job description
Zero One Solutions in Qatar is seeking an experienced L2 IT Application Support Specialist with 8+ years in IT and 4–5+ years in enterprise application support. You will own second-line incident triage, service request fulfillment, monitoring, and release verification in a fast-paced consulting environment.
The role requires ITIL/ITSM mastery, hands-on experience with ServiceNow/SMAX/ManageEngine, SQL basics, and immediate availability in Qatar to deploy on an 8-month contract.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
