NOC Operations Engineer - Incident Response & Monitoring

Advanced Search; Doha; On-site; QAR 134,000 - 257,000; Full time

Job summary

Snoonu in Doha, Qatar seeks an experienced NOC/Technical Support Lead to oversee monitoring of networks, servers, security systems, and critical apps. You will troubleshoot, document processes, and drive incident response while aligning with cross-functional teams.

You’ll work on incident management, root cause analysis, and continuous improvement of tools and workflows. Strong communication with stakeholders and leadership is essential, along with on-call rotations and off-hours availability.

Qualifications

• 3+ years experience NOC and/or technical support teams.
• Deep understanding of networking, infrastructure and application monitoring in the cloud.
• Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc).
• Experience with Container orchestrator tools (K8s / ECS / etc).
• Experience in Incident management.
• Experience on ticket management tools (Jira).
• Experience in L1, L2 support.
• Excellent communication skills.
• Mid level experience managing Linux environments.
• Mid level scripting / programming skills (Bash / Python / .NET).
• Strong analytical and problem-solving skills.
• Availability to work off-hours and on‑call rotations as needed.

Responsibilities

• Oversee monitoring of networks, servers, security systems, and critical applications.
• Investigate and troubleshoot technical problems, coordinating with other teams as needed.
• Develop, document, and implement processes and procedures for NOC and support operations.
• Manage incident response processes, ensuring prompt resolution and documentation.
• Communicate effectively with stakeholders and leadership regarding status and incidents.
• Identify opportunities for improvement in tools, systems, and team capabilities.
• Perform root cause analysis on major incidents and outages.

Skills

NOC experience

Cloud monitoring

ELK

Datadog

Kubernetes

Incident management

Jira

Linux

Python scripting

Tools

Jira

CloudWatch

Datadog

ELK Stack

Kubernetes

Job description

Snoonu in Doha, Qatar seeks an experienced NOC/Technical Support Lead to oversee monitoring of networks, servers, security systems, and critical apps. You will troubleshoot, document processes, and drive incident response while aligning with cross-functional teams.

You’ll work on incident management, root cause analysis, and continuous improvement of tools and workflows. Strong communication with stakeholders and leadership is essential, along with on-call rotations and off-hours availability.