Inside Sales

Alfa Laval Mid Europe GmbH; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Alfa Laval in Doha seeks a qualified professional to drive the Lead to Order process for spare parts and services. You will analyze customer requirements, prepare quotations, and collaborate with Sales to win orders.

You will use ERP/CRM tools to track quotes, monitor order progress, and identify upsell opportunities while maintaining accurate customer and equipment data for ongoing service excellence.

Qualifications

• Experience in a mechanical or chemical engineering environment is preferred.
• 4 to 6 years of relevant experience in sales, spare parts or service orders.
• Strong communication and collaboration with Sales and customers.

Responsibilities

• Lead to Order process for enquiries related to Spare Parts & Services.
• Identify and capture upselling opportunities.
• Investigate parts required and submit quotations.
• Check availability and pricing to provide quotations using ERP and related systems.
• Weekly monitoring of Open Quotes and communicate with customers and Sales team.
• Register orders in ERP and provide related POs to suppliers.
• Maintain CRM data and Installed Base information for customers.
• Support Sales team with spare parts information and service opportunities.
• Generate, qualify, and develop leads for service business.

Education

Mechanical OR Chemical Engineering or B.Tech

Job description

About Us

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas And great ideas drive progress.

• Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services
• Proactively identify and capture upselling opportunities.
• Investigate & identify the parts required and submit quotations.
• Check parts availability and ensure correct pricing to provide quotation utilizing our ERP and associated systems.
• Weekly monitoring of Open Quotes and communication with Customers and Sales team to win orders.
• Order registration in ERP system and provide associated purchase orders to internal and external suppliers.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
• Proactive looking for upselling opportunities.
• Follow up on order fulfillment progress with Order Handling team.
• Maintain customer, contact info and equipment information in Installed Base.
• Support Sales team members with spare parts related information, as required.
• Proactively identify service opportunities within the existing customer base and Installed Base.
• Generate, qualify, and develop leads for service business.

Experience : 4 to 6 years Location : Qatar,Doha Education : Mechanical OR Chemical Engineering or B.Tech only

Why Alfa Laval

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Alfa Laval is a young innovative traditional company of more than 130 years of history and 3 decades in the region.
• In Alfa Laval we look for individuals those can help us to drive our purpose of Accelerating the success of the customers, people and our planet.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources.

Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start‑up culture and rapid growth also drives our personal growth.

So, as we shape a more resourceful, less wasteful world, we build our careers too.

Meet our dedicated people who always go the extra mile