Inside Sales

Alfa Laval; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Alfa Laval in Qatar seeks a results‑driven sales support specialist for Spare Parts & Services. You will drive the Lead to Order process, identify upsell opportunities, and provide quotations using ERP and CRM systems, while coordinating withSales to win orders.

You will maintain customer data, monitor quotes weekly, and help develop service opportunities within Installed Base to grow the business robustly.

Qualifications

• Responsible for Lead to Order process for Spare Parts & Services enquiries.
• Identify and submit quotations with upsell opportunities.
• Check parts availability and provide accurate pricing.
• Weekly monitoring of open quotes and collaboration with Sales.
• Register orders in ERP and issue purchase orders to suppliers.
• Maintain customer and equipment data in CRM/ERP systems.
• Develop leads for service business within Installed Base.

Responsibilities

• Proactively identify upsell opportunities.
• Support Sales team with spare parts information as required.
• Follow up on order fulfillment with Order Handling.
• Proactively identify service opportunities within existing customers.
• Generate, qualify and develop leads for service business.

Skills

Lead to Order process

Upselling opportunities

Customer communication

Sales support

Education

Mechanical or Chemical Engineering or B.Tech

Tools

ERP system

CRM tool

Pricing/Quotation tools

Job description

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas And great ideas drive progress.

• Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services
• Proactively identify and capture upselling opportunities.
• Investigate & identify the parts required and submit quotations.
• Check parts availability and ensure correct pricing to provide quotation utilizing our ERP and associated systems.
• Weekly monitoring of Open Quotes and communication with Customers and Sales team to win orders.
• Order registration in ERP system and provide associated purchase orders to internal and external suppliers.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
• Proactive looking for upselling opportunities.
• Follow up on order fulfillment progress with Order Handling team.
• Maintain customer, contact info and equipment information in Installed Base.
• Support Sales team members with spare parts related information, as required.
• Proactively identify service opportunities within the existing customer base and Installed Base.
• Generate, qualify, and develop leads for service business.

Experience : 4 to 6 years

Location : Qatar, Doha

Education : Mechanical OR Chemical Engineering or B.Tech only

Why Alfa Laval

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Alfa Laval is a young innovative traditional company of more than 130 years of history and 3 decades in the region.
• In Alfa Laval we look for individuals those can help us to drive our purpose of Accelerating the success of the customers, people and our planet
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.