Inside Sales

Alfa Laval; Al Rayyan; On-site; QAR 180,000 - 240,000; Full time

Job summary

Alfa Laval in Doha, Qatar is seeking a skilled professional to manage the Lead to Order process for spare parts and services, ensuring accurate quotations and timely responses.

The role requires 4 to 6 years of experience in mechanical or chemical engineering contexts, with strong ERP and CRM proficiency and a proactive approach to upselling and order fulfillment.

Join Alfa Laval to contribute to a global leader with a long heritage and a focus on energy, environment, and customer success.

Qualifications

• 4–6 years of relevant experience in spare parts sales and service enquiries.
• Mechanical or Chemical Engineering degree or B.Tech required.
• Based in Qatar/Doha with willingness to travel as needed.

Responsibilities

• Lead to Order for spare parts and services enquiries.
• Identify upsell opportunities and submit quotations.
• Check parts availability and price for quotations using ERP and related tools.
• Register orders in ERP and issue POs to suppliers.
• Maintain CRM data and Installed Base information; support sales with spare parts information.
• Generate and develop leads for service business.

Skills

Lead to Order

Upselling

Quotations

ERP systems

CRM tools

Order fulfillment

Education

Mechanical Engineering

Chemical Engineering

B.Tech

Tools

ERP software

CRM software

Job description

About Us : Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas And great ideas drive progress.

• Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services
• Proactively identify and capture upselling opportunities.
• Investigate & identify the parts required and submit quotations.
• Check parts availability and ensure correct pricing to provide quotation utilizing our ERP and associated systems.
• Weekly monitoring of Open Quotes and communication with Customers and Sales team to win orders.
• Order registration in ERP system and provide associated purchase orders to internal and external suppliers.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
• Proactive looking for upselling opportunities.
• Follow up on order fulfillment progress with Order Handling team.
• Maintain customer, contact info and equipment information in Installed Base.
• Support Sales team members with spare parts related information, as required.
• Proactively identify service opportunities within the existing customer base and Installed Base.
• Generate, qualify, and develop leads for service business.

Experience : 4 to 6 years

Location : Qatar, Doha

Education : Mechanical OR Chemical Engineering or B.Tech only

Why Alfa Laval :

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Alfa Laval is a young innovative traditional company of more than 130 years of history and 3 decades in the region.
• In Alfa Laval we look for individuals those can help us to drive our purpose of Accelerating the success of the customers, people and our planet
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."