Hospitality L&D Trainer — Elevate Service & Leadership

Society Qatar; Doha; On-site; QAR 100,000 - 160,000; Full time

Job summary

Society Qatar is seeking a hands-on Learning & Development Trainer to design, coordinate, and deliver high-quality programmes that empower team members to deliver a premium, hospitality-led member experience across clubs in Qatar.

You will design content for member experience, hospitality standards, sales & service behaviours, and leadership basics, while delivering in-person and virtual sessions, coaching managers, and supporting new club openings.

Qualifications

• Proven experience in a training, learning & development, or HR role.
• Experience within hospitality, fitness, or premium service environments strongly preferred.
• Strong facilitation and presentation skills adaptable to diverse audiences.
• Experience designing and delivering training programmes.
• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Willingness to travel between sites as required.

Responsibilities

• Design and continuously improve training programmes aligned to Society brand standards, service expectations, operational procedures, and leadership behaviours.
• Develop training content across member experience, hospitality standards, sales & service behaviours, leadership fundamentals, and compliance.
• Ensure training materials are current, engaging, and relevant to club environments.

Skills

Facilitation skills

Presentation skills

Communication skills

Organised

Travel willingness

Education

CIPD qualification

Job description

Society Qatar is seeking a hands-on Learning & Development Trainer to design, coordinate, and deliver high-quality programmes that empower team members to deliver a premium, hospitality-led member experience across clubs in Qatar.

You will design content for member experience, hospitality standards, sales & service behaviours, and leadership basics, while delivering in-person and virtual sessions, coaching managers, and supporting new club openings.