Learning & Quality Excellence Lead

Kimpton; Qatar; On-site; QAR 75,000 - 115,000; Full time

Job summary

voco Doha Central is seeking a Learning & Quality Assistant Manager to drive development initiatives, uphold brand standards, and elevate guest experiences from day one.

The role focuses on learning strategy, quality audits, and continuous improvement across departments, in a pre-opening hotel environment in Doha. Ideal candidates will have a hospitality background and strong facilitation skills.

Qualifications

• Bachelor's degree in Hospitality Management, Human Resources, Business Administration, or a related field.
• Minimum 3 years of relevant experience in Learning & Development, Training, Quality, or Human Resources, preferably within hospitality.
• Strong communication, facilitation, and presentation skills.
• Knowledge of hotel operations, guest experience standards, and quality management practices.
• Experience with learning management systems and training administration is an advantage.

Responsibilities

• Leading in the execution of the hotel's learning and development strategy.
• Coordinating onboarding, departmental training, and mandatory compliance programs.
• Supporting colleagues and leaders in identifying development opportunities and career growth plans.
• Monitoring training completion and maintaining accurate learning records.
• Conducting quality audits and supporting brand standards compliance.
• Tracking guest feedback, quality metrics, and improvement initiatives.
• Assisting departments in implementing service excellence programs and continuous improvement plans.
• Supporting the preparation for brand audits, quality assessments, and guest satisfaction reviews.
• Promoting a culture of engagement, learning, and continuous improvement across the hotel.

Skills

Communication

Facilitation

Presentation

LMS

Quality management

Guest experience

Education

Bachelor's degree in Hospitality Management, Human Resources, Business Administration, or related field

Tools

Learning management systems

Job description

voco Doha Central is seeking a Learning & Quality Assistant Manager to drive development initiatives, uphold brand standards, and elevate guest experiences from day one.

The role focuses on learning strategy, quality audits, and continuous improvement across departments, in a pre-opening hotel environment in Doha. Ideal candidates will have a hospitality background and strong facilitation skills.