Hospitality L&D Manager: Renovation Readiness

Hilton Worldwide Holdings Inc.; Doha; On-site; QAR 90,000 - 120,000; Full time

Job summary

Hilton Worldwide Holdings Inc. in Doha is seeking a Learning & Development Manager to design and deliver hotel training, lead transformation-related learning initiatives, and elevate service standards across the renovated property.

You will collaborate with leadership to identify new skills and training needs, and drive pre-opening readiness to ensure a smooth relaunch. The role emphasizes embedding the guest experience through coaching, continuous improvement, and a culture of learning, while

Qualifications

• Experience in designing and delivering hotel training programs aligned with corporate goals.
• Ability to drive learning initiatives during transformation and renovations.
• Strong leadership, communication, and coaching capabilities.

Responsibilities

• Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service.
• Support the hotel renovation journey: Develop and coordinate learning initiatives that support team members throughout the different phases of the hotel renovation, ensuring they remain informed, engaged, motivated, and prepared for operational changes.
• Prepare teams for the renovated hotel: Partner with hotel leadership and department heads to identify new skills, service behaviors, operational knowledge, and training requirements resulting from renovated facilities, new concepts, guest touchpoints, and ways of working.
• Drive pre-opening and relaunch readiness: Develop and execute training plans ahead of the reopening of renovated areas, including service simulations, departmental training, product knowledge, guest journey training, and other readiness activities to ensure teams are fully prepared from day one.
• Embed the new guest experience: Following renovation, ensure new service standards, concepts, and operational practices are successfully embedded through continuous coaching, refresher training, observation, and follow-up.
• Support change and team engagement: Act as a learning and culture partner throughout the transformation, helping leaders communicate change effectively and supporting team members in adapting positively to the hotel’s new chapter.
• Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements.
• Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs.
• Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools.
• Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance.
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Skills

Learning & Development

Training program design

Leadership

Change management

Employee development

Job description

Hilton Worldwide Holdings Inc. in Doha is seeking a Learning & Development Manager to design and deliver hotel training, lead transformation-related learning initiatives, and elevate service standards across the renovated property.

You will collaborate with leadership to identify new skills and training needs, and drive pre-opening readiness to ensure a smooth relaunch. The role emphasizes embedding the guest experience through coaching, continuous improvement, and a culture of learning, while