Hospitality L&D Specialist: Elevate Guest Service

Gulfjobfair; Qatar; On-site; QAR 112,000 - 201,000; Full time

Job summary

Doha Quest in Doha Oasis seeks a Talent & Development Specialist to design, coordinate, and deliver learning initiatives that boost organizational performance and colleague growth. You will oversee training needs analysis, program development, delivery, evaluation, and ensure training compliance.

Collaborating with department leaders, you will identify capability gaps and craft targeted learning solutions to elevate service standards and guest experiences in a hospitality setting.

Qualifications

• 3+ years of progressive experience in Learning & Development in hospitality/theme parks.
• Design, coordinate and deliver training programs.
• Experience in onboarding, service excellence, leadership and compliance training.
• Excellent organizational and interpersonal skills; engage colleagues at all levels.
• Strong understanding of hospitality standards and translating them into practical training.
• Excellent English written and verbal communication.
• Proficient in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Design, coordinate, and deliver effective learning initiatives.
• Lead training needs analysis and program development; oversee delivery and evaluation.
• Ensure training compliance and partner with department leaders to close capability gaps.

Skills

Training design

Workshop facilitation

Onboarding programs

Service excellence training

Leadership development

English communication

Tools

MS Office

Job description

Doha Quest in Doha Oasis seeks a Talent & Development Specialist to design, coordinate, and deliver learning initiatives that boost organizational performance and colleague growth. You will oversee training needs analysis, program development, delivery, evaluation, and ensure training compliance.

Collaborating with department leaders, you will identify capability gaps and craft targeted learning solutions to elevate service standards and guest experiences in a hospitality setting.