Learning & Development Manager

Kimpton; Qatar; On-site; QAR 180,000 - 240,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training opportunities

Job summary

IHG Hotels & Resorts in Doha seeks a Learning & Development professional to lead the property's L&D strategy and global training programs. You will design an annual learning plan, implement IHG University, and ensure compliant, brand-aligned training across departments.

The ideal candidate has a Bachelor's in Hospitality/HR/Business and at least 3 years in L&D or HR within hospitality, with strong communication and facilitation skills to coach departmental trainers and support career development.

Qualifications

• Bachelor's degree in Hospitality Management, HR, Business Administration, or related field.
• Minimum 3 years of experience in Learning & Development, Training, or Human Resources in hospitality.
• Strong communication, facilitation, and presentation skills.
• Knowledge of hotel operations, guest experience standards, and quality management practices.
• Experience with learning management systems is an advantage.
• Excellent organizational skills and attention to detail.
• Ability to influence and collaborate with colleagues at all levels.

Responsibilities

• Drive the property Learning & Development strategy aligned to business priorities and service ambition.
• Conduct a structured Learning Needs Analysis and translate insights into an annual learning plan.
• Own the implementation and ongoing effectiveness of IHG University across the property.
• Ensure all mandatory, brand, and role-based learning pathways are deployed, tracked, and completed.
• Facilitate leadership development journeys for supervisors, managers, and senior leaders using approved content.
• Support PDPs and succession planning with department heads.
• Lead a Departmental Trainer framework to ensure learning is delivered and reinforced within departments.
• Train, coach, and support departmental trainers for consistency and confidence.
• Coordinate onboarding, departmental training, and mandatory compliance programs.
• Identify development opportunities and career growth plans with colleagues and leaders.
• Monitor training completion and maintain accurate learning records.
• Promote a culture of engagement, learning, and continuous improvement across the hotel.

Skills

Communication skills

Facilitation

Presentation skills

Influence and collaboration

Organizational skills

Education

Bachelor's degree in Hospitality Management, HR, or Business Administration

Tools

Learning Management Systems

Job description

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

• Drive the property Learning & Development strategy aligned to business priorities, brand expectations, and service ambition.
• Conduct a structured Learning Needs Analysis and translate insights into a clear annual learning plan and calendar.
• Own the implementation, adoption, and ongoing effectiveness of IHG University across the property.
• Ensure all mandatory, brand, and role-based learning pathways are actively deployed, tracked, and completed.
• Facilitate leadership development journeys for supervisors, managers, and senior leaders using approved IHG learning content.
• Support PDPs and succession planning by identifying development priorities for high-potential talent in partnership with department heads.
• Lead and sustain a strong Departmental Trainer framework that enables learning to be delivered and reinforced within departments.
• Train, coach, and support departmental trainers to ensure consistency, confidence, and effectiveness.
• Coordinating onboarding, departmental training, and mandatory compliance programs.
• Supporting colleagues and leaders in identifying development opportunities and career growth plans.
• Monitor training completion and maintain accurate learning records.
• Promoting a culture of engagement, learning, and continuous improvement across the hotel.

What we need from you:

• Bachelor's Degree in Hospitality Management, Human Resources, Business Administration, or a related field.
• Minimum 3 years of relevant experience in Learning & Development, Training, or Human Resources, preferably within the hospitality industry.
• Strong communication, facilitation, and presentation skills.
• Knowledge of hotel operations, guest experience standards, and quality management practices.
• Experience with learning management systems and training administration is an advantage.
• Excellent organizational skills and attention to detail.
• Ability to influence and collaborate effectively with colleagues at all levels.

What you can expect from us:

• From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing