Head of Process Excellence & Digital Transformation

Norconsult Telematics Limited; Doha; On-site; QAR 240,000 - 420,000; Full time

Job summary

Norconsult Telematics Limited in Doha, Qatar is seeking a Business Excellence Lead to own end-to-end process management, optimise operations, drive digital transformation, and lead a team across BPM design, implementation, and governance.

You will set process discovery standards, lead automation and RPA initiatives, define TO-BE architectures, and mentor the Business Process Engineer while aligning with IT for integration and benefits realization.

Qualifications

• Bachelor’s degree in engineering, Business Administration, or Information Systems.
• 8–10 years in business process engineering or BPM, with 3–4 years in lead/senior capacity.
• Fluent in Arabic writing, reading and speaking.
• Hands-on experience across full BPM lifecycle: AS IS discovery, TO-BE, modelling, validation, implementation, and integration.
• Experience with BPMN 2.0 tools and BPMS platforms such as Bizagi, ARIS, Pega, Appian, or Camunda.
• Experience with RPA, workflow automation, and intelligent automation concepts.
• Understanding Value stream excellence.
• CBPP/CBPL certification (preferred). BPMN 2.0 - OCEB 2 or equivalent.
• Understanding telecom or fixed network environments is advantageous.

Responsibilities

• Lead discovery sessions with senior stakeholders and department heads to understand operations and objectives.
• Review and approve AS-IS process documentation for accuracy and standards.
• Define TO-BE process architecture at enterprise level focusing on waste elimination and simplification.
• Establish BPMN modelling standards and quality benchmarks.
• Lead process design and redesign in BPMN tools for complex cross-functional architectures.
• Own gap analysis outputs and ensure actionable findings.
• Identify automation, RPA, and orchestration opportunities and build a digitisation case.
• Drive digitisation of manual processes and define digital workflows.
• Oversee go-live and post-implementation review, ensuring stakeholder alignment.
• Define integration requirements with enterprise systems in collaboration with IT.
• Establish governance frameworks, ownership structures, and RACI models.
• Develop and monitor KPIs, SLAs, and OLAs at program level.
• Build a reusable library of process assets, templates, and standards.
• Mentor and review the Business Process Engineer.

Skills

BPMN 2.0

Process re-engineering

Lean

Automation

RPA

Process modelling

BPM lifecycle

Mentoring

Governance

Education

Bachelor’s degree in engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Systems

Tools

Bizagi

ARIS

Pegasystems

Appian

Camunda

Job description

Norconsult Telematics Limited in Doha, Qatar is seeking a Business Excellence Lead to own end-to-end process management, optimise operations, drive digital transformation, and lead a team across BPM design, implementation, and governance.

You will set process discovery standards, lead automation and RPA initiatives, define TO-BE architectures, and mentor the Business Process Engineer while aligning with IT for integration and benefits realization.