Business Process Engineering Lead (Telecom) - Damascus Based

Norconsult Telematics Limited; Doha; Presencial; QAR 240.000 - 420.000; Jornada completa

Descripción de la vacante

Norconsult Telematics Limited in Doha, Qatar is seeking a Business Excellence Lead to own end-to-end process management, optimise operations, drive digital transformation, and lead a team across BPM design, implementation, and governance.

You will set process discovery standards, lead automation and RPA initiatives, define TO-BE architectures, and mentor the Business Process Engineer while aligning with IT for integration and benefits realization.

Formación

• Bachelor’s degree in engineering, Business Administration, or Information Systems.
• 8–10 years in business process engineering or BPM, with 3–4 years in lead/senior capacity.
• Fluent in Arabic writing, reading and speaking.
• Hands-on experience across full BPM lifecycle: AS IS discovery, TO-BE, modelling, validation, implementation, and integration.
• Experience with BPMN 2.0 tools and BPMS platforms such as Bizagi, ARIS, Pega, Appian, or Camunda.
• Experience with RPA, workflow automation, and intelligent automation concepts.
• Understanding Value stream excellence.
• CBPP/CBPL certification (preferred). BPMN 2.0 - OCEB 2 or equivalent.
• Understanding telecom or fixed network environments is advantageous.

Responsabilidades

• Lead discovery sessions with senior stakeholders and department heads to understand operations and objectives.
• Review and approve AS-IS process documentation for accuracy and standards.
• Define TO-BE process architecture at enterprise level focusing on waste elimination and simplification.
• Establish BPMN modelling standards and quality benchmarks.
• Lead process design and redesign in BPMN tools for complex cross-functional architectures.
• Own gap analysis outputs and ensure actionable findings.
• Identify automation, RPA, and orchestration opportunities and build a digitisation case.
• Drive digitisation of manual processes and define digital workflows.
• Oversee go-live and post-implementation review, ensuring stakeholder alignment.
• Define integration requirements with enterprise systems in collaboration with IT.
• Establish governance frameworks, ownership structures, and RACI models.
• Develop and monitor KPIs, SLAs, and OLAs at program level.
• Build a reusable library of process assets, templates, and standards.
• Mentor and review the Business Process Engineer.

Conocimientos

BPMN 2.0

Process re-engineering

Lean

Automation

RPA

Process modelling

BPM lifecycle

Mentoring

Governance

Educación

Bachelor’s degree in engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Systems

Herramientas

Bizagi

ARIS

Pegasystems

Appian

Camunda

Descripción del empleo

The Business Excellence Lead is responsible for the organisation's end-to-end business process management practice, with a primary focus on optimising and re-engineering processes to identify inefficiencies and introduce automation and digitisation.

The role sets process discovery standards, leads delivery across digital transformation initiatives, and applies hands‑on expertise in process design, BPM modelling, and implementation.

It also carries leadership responsibility for mentoring and reviewing the work of the Business Process Engineer reporting into this position

Job Description & Responsibilities:

• Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives.
• Review and approve AS-IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards.
• Define TO-BE process architecture at the enterprise level using business process re-engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows.
• Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team.
• Lead process design and redesign in BPMN modelling tools, handling complex, cross‑functional, and multi‑system architectures.
• Own gap analysis outputs, ensuring findings are actionable and aligned with business goals.
• Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value.
• Drive the digitisation of manual and paper‑based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention.
• Oversee implementation, managing go‑live coordination, stakeholder alignment, and post‑implementation review.
• Define integration requirements between process designs and enterprise systems in close collaboration with IT teams.
• Establish governance frameworks, process ownership structures, and RACI models across the organization.
• Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization.
• Build and maintain a reusable library of process assets, templates, and standards to drive consistency and speed across the organization.
• Guide, mentor, and review the work of the Business Process Engineer.

Qualifications & Experience:

• Bachelor’s degree in engineering, Business Administration, or Information Systems.
• Minimum 8-10 years in business process engineering or BPM, with at least 3-4 years in a lead or senior capacity.
• Fluent in Arabic writing, reading, and speaking is a must.
• Authoritative hands‑on experience across the full BPM lifecycle, i.e., AS IS discovery, TO-BE, Process modelling, validation, Implementation, and integration.
• Hands‑on experience with at leaswith at least 1 professional tool in BPMN 2.0 and BPMS platforms such as Bizagi, ARIS, Pegasystems, Appian, or Camunda.
• Experience with RPA, workflow automation, and intelligent automation concepts.
• Understand Value stream excellence.
• Preferably CBPP or CBPL certification. BPMN 2.0 - OCEB 2 or equivalent.
• Understanding telecom, fibre network, or fixed network environments is a distinct advantage.