Head of Hospitality Ops & Service Excellence

UrbaCon Contracting & Trading Company; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

UrbaCon Contracting & Trading Company is seeking a Head Waiter - Hospitality to provide leadership across hospitality activities, ensuring alignment with standards and objectives. The role drives performance, coordination, and service delivery while collaborating with internal teams, contractors, clients, and stakeholders.

The position emphasizes continuous improvement, cost optimization, operational efficiency, and quality outcomes across service operations.

Qualifications

• Knowledge of hospitality operations, workflows, and regulatory expectations.
• Strong analytical, organizational, and decision-making abilities.
• Experience coordinating cross-functional teams and stakeholders.

Responsibilities

• Operational Management: lead day-to-day service operations in hospitality to meet targets and quality.
• Planning and Coordination: manage schedules, manpower, materials, and contractors per timelines.
• Stakeholder Engagement: liaise with internal teams, clients, contractors for alignment.
• Compliance and Governance: ensure adherence to policies, standards, and regulations (HSE included).
• Performance Monitoring: track KPIs, productivity, and quality, driving improvements.
• Reporting and Documentation: prepare reports, records, and cost analyses for decisions.
• Resource Optimization: optimize use of manpower, equipment, and materials.
• Risk and Issue Management: identify risks and implement mitigation; escalate as needed.
• Quality Assurance: support QA/QC to meet client expectations.
• Continuous Improvement: contribute to process enhancements and digital initiatives.

Skills

Operations knowledge

Technical & functional expertise

Stakeholder coordination

Systems & reporting

Problem solving

Tools

ERP systems

MS Office

Reporting tools

Job description

UrbaCon Contracting & Trading Company is seeking a Head Waiter - Hospitality to provide leadership across hospitality activities, ensuring alignment with standards and objectives. The role drives performance, coordination, and service delivery while collaborating with internal teams, contractors, clients, and stakeholders.

The position emphasizes continuous improvement, cost optimization, operational efficiency, and quality outcomes across service operations.