Head Waiter - Hospitality

UrbaCon Contracting & Trading Company; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

UrbaCon Contracting & Trading Company is seeking a Head Waiter - Hospitality to provide leadership across hospitality activities, ensuring alignment with standards and objectives. The role drives performance, coordination, and service delivery while collaborating with internal teams, contractors, clients, and stakeholders.

The position emphasizes continuous improvement, cost optimization, operational efficiency, and quality outcomes across service operations.

Qualifications

• Knowledge of hospitality operations, workflows, and regulatory expectations.
• Strong analytical, organizational, and decision-making abilities.
• Experience coordinating cross-functional teams and stakeholders.

Responsibilities

• Operational Management: lead day-to-day service operations in hospitality to meet targets and quality.
• Planning and Coordination: manage schedules, manpower, materials, and contractors per timelines.
• Stakeholder Engagement: liaise with internal teams, clients, contractors for alignment.
• Compliance and Governance: ensure adherence to policies, standards, and regulations (HSE included).
• Performance Monitoring: track KPIs, productivity, and quality, driving improvements.
• Reporting and Documentation: prepare reports, records, and cost analyses for decisions.
• Resource Optimization: optimize use of manpower, equipment, and materials.
• Risk and Issue Management: identify risks and implement mitigation; escalate as needed.
• Quality Assurance: support QA/QC to meet client expectations.
• Continuous Improvement: contribute to process enhancements and digital initiatives.

Skills

Operations knowledge

Technical & functional expertise

Stakeholder coordination

Systems & reporting

Problem solving

Tools

ERP systems

MS Office

Reporting tools

Job description

Job description

Job Summary

The Head Waiter - Hospitality provides operational, technical, and functional leadership across hospitality activities while ensuring alignment with organizational standards, business objectives, and regulatory requirements. The role is responsible for driving performance, coordination, compliance, stakeholder engagement, and service delivery within the service operations function. The position supports continuous improvement initiatives, cost optimization, operational efficiency, and quality outcomes while collaborating closely with internal teams, contractors, clients, and business stakeholders.

Job Responsibilities 1

• Operational Management: Manage day-to-day service operations activities within the hospitality environment to ensure efficient execution, compliance with procedures, and achievement of operational targets while maintaining service quality and productivity standards.
• Planning and Coordination: Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks, projects, and deliverables in line with approved timelines and business requirements.
• Stakeholder Engagement: Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication, issue resolution, and alignment on technical and operational requirements.
• Compliance and Governance: Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices applicable to the hospitality sector.
• Performance Monitoring: Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps, implementing corrective actions, and driving continuous improvement initiatives.
• Reporting and Documentation: Prepare operational reports, technical records, progress updates, cost analyses, and management presentations to support decision-making, audit readiness, and business transparency.
• Resource Optimization: Support efficient utilization of manpower, equipment, budgets, materials, and operational resources to improve productivity, reduce waste, and optimize operational costs.
• Risk and Issue Management: Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures and escalation processes to minimize business impact.
• Quality Assurance: Support the implementation of quality assurance and quality control procedures to ensure services, deliverables, and operational outputs meet company and client expectations.
• Continuous Improvement: Contribute to process enhancements, digital initiatives, workflow optimization, and operational excellence programs to improve efficiency, service delivery, and overall business performance.

Job Knowledge & Skills

• Sector Operations Knowledge: Strong understanding of operational requirements, standards, workflows, and regulatory expectations within the hospitality sector.
• Technical and Functional Expertise: Advanced knowledge of service operations processes, documentation, reporting standards, systems, and operational controls relevant to the role.
• Stakeholder Coordination: Ability to manage cross-functional communication, contractor coordination, client engagement, and team collaboration within fast-paced operational environments.
• Systems and Reporting: Proficiency in ERP systems, reporting tools, Microsoft Office applications, operational dashboards, and performance tracking methodologies.
• Problem Solving and Decision Making: Strong analytical, organizational, and decision‑making capabilities with the ability to resolve operational issues and support business continuity.

Job Experience

• Industry Experience: Proven experience within the hospitality sector handling operational, technical, project, or functional responsibilities related to the role.
• Operational Coordination Exposure: Demonstrated experience coordinating teams, contractors, stakeholders, resources, and service delivery activities within complex operational environments.
• Compliance and Performance Management: Experience supporting KPI management, reporting, process improvement, quality compliance, and operational efficiency initiatives.

Competencies

• Leadership_321977503
• Resilience
• Quality_321977507
• Agility
• AI Fluency